Maria Karoni
Berlin,CT
Summary
Organized and dependable college student successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispensary Agent
Fine Fettle Dispensary
12.2022 - Current
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Ensured compliance with state regulations by maintaining accurate records and documentation for all transactions.
- Reported issues to higher management with great detail.
- Increased sales through effective product promotion and staff training in upselling techniques.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.
Brand Ambassador
First Step Marketing
05.2021 - 02.2022
- Local event activation, Organizing neighborhood parties, Gift bag deliveries and Speaking to residents (safely with PPE and social distancing)
- Optimized local market impact through strategic selection of venues for maximum visibility within target demographics.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Maintained accurate records of promotional events and customer interactions.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Worked with team to achieve sales goals for products.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
Sleep Specialist
Casper
11.2020 - 05.2021
- Followed up with customers through clienteling and e-mail correspondence
- Helped Casper maintain a healthy sales pipeline by collecting guest contact information and inviting individuals to trial products
- Create and process in-store sales, Appointment confirmation
- Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
- Improved patient sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations.
- Educated patients on healthy sleep habits, resulting in improved sleep quality and overall wellbeing.
- Maintained up-to-date knowledge on industry advancements through continuous professional development activities.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Dietary Aide/Cook
Apple Rehab
04.2020 - 09.2020
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Identified opportunities for process improvements within the kitchen to increase productivity while maintaining high standards of quality control.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Seasonal Sales Associate
KOHL'S
10.2019 - 01.2020
- Operated Point of Sales Systems
- Maintained excellent grooming standards
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Waitress/Cashier
Kensington Pizza
05.2018 - 05.2019
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Consistently exceeded management''s performance expectations while adhering to restaurant policies and procedures.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
Bachelor of Science in Health Science - Health
Goodwin College
East Hartford, CT08.2024
Associate's degree in Health Science - Health
Goodwin College
East Hartford, CT08.2021
High school diploma or GED -
Berlin High School
Berlin, CT01.2019
Skills
- Medical terminology
- Medical Records
- HIPAA
- Communication Skills
- Customer Service
- Multilingual
- Merchandising
- Organizational Skills
- Upselling
- Food Safety
Certification
Driver's License
Languages
Greek
Native or Bilingual
Spanish
Elementary
Timeline
Dispensary Agent
Fine Fettle Dispensary
12.2022 - Current
Brand Ambassador
First Step Marketing
05.2021 - 02.2022
Sleep Specialist
Casper
11.2020 - 05.2021
Dietary Aide/Cook
Apple Rehab
04.2020 - 09.2020
Seasonal Sales Associate
KOHL'S
10.2019 - 01.2020
Waitress/Cashier
Kensington Pizza
05.2018 - 05.2019
Bachelor of Science in Health Science - Health
Goodwin College
Associate's degree in Health Science - Health
Goodwin College
High school diploma or GED -
Berlin High School
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