Hannah Simister
Akron,OH
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
5
5
years of professional experience
Work History
Branch Manager
Enterprise Mobility
Wadsworth, United States
10.2024 - Current
- Monitored financial performance of the branch on a monthly basis.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
Assistant Branch Rental Manager
Enterprise
Medina, United States
07.2022 - Current
- Coordinated with vendors for maintenance services when necessary.
- Prepared and processed rental contracts to facilitate successful transactions.
- Analyzed and resolved customer complaints in a timely manner.
Banquet Captain
Kalahari Resorts & Conventions
Sandusky, United States
01.2022 - 07.2022
- Trained new employees on proper sanitation practices, customer service etiquette.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Resolved customer complaints promptly while maintaining a professional demeanor.
Banquet Server
Renaissance Hotels
Toledo, United States
04.2021 - 02.2022
- Job included setting up and tearing down events, maintaining good contact with the kitchen.
Equine Barn Manager
Sunnybrook Training Center
Troy, United States
03.2020 - 08.2020
- Developed and implemented barn management strategies to ensure safety of horses and staff.
- Communicated effectively with owners regarding their horse's progress or medical needs.
- Monitored inventory levels of hay, grain, supplements, shavings, and other necessary items needed in the barn.
Education
Bachelor of Arts - Tourism And Hospitality Management
Bowling Green State University
Bowling Green, OH12-2021
Skills
- Risk assessment
- Customer service
- Employee training
- Sales strategy
- Vendor management
- Conflict resolution
- Inventory control
Timeline
Branch Manager
Enterprise Mobility
10.2024 - Current
Assistant Branch Rental Manager
Enterprise
07.2022 - Current
Banquet Captain
Kalahari Resorts & Conventions
01.2022 - 07.2022
Banquet Server
Renaissance Hotels
04.2021 - 02.2022
Equine Barn Manager
Sunnybrook Training Center
03.2020 - 08.2020
Bachelor of Arts - Tourism And Hospitality Management
Bowling Green State University