Hannah Mangus Holderbaum

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Cultivated warm relationships with regular customers.

• Supported grieving families through the bereavement process by providing compassionate guidance and resources.
• Enhanced patient satisfaction by addressing concerns and providing emotional support to patients and their families.
• Maintained accurate records of patient interactions, ensuring confidentiality and compliance with HIPAA regulations.
• Served as an advocate for patient rights, voicing concerns on behalf of families when necessary.
• Engaged with patients to provide critical information.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Back in July Of 2023, Kenan Advantage Group Inc laid off over 200 employees, due to the economy and left me unemployed for 3 months. I quickly searched for a job and was hired with Aultman Hospital in October of 2023.

• • Provide professional and courteous communications at all times while focusing on excellent customer service support to candidates as well as the internal and external teams.
• Verify completion of all KAG and regulatory required post offer testing (such as DOT medical exam, drug screen collection, etc.) and work with our vendors to obtain additional information as needed.
• Perform thorough background investigations into the candidate's work history, safety record, and the drivers overall job fit via telephone or electronic communication.
• Be familiar with both company, FMCSA and DOT requirements in order to qualify the driver candidate in accordance with regulation.