Hannah Smith
Saint Petersburg,FL
Summary
Diligent waitress with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Olive and Thyme
09.2024 - Current
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; a talent for quickly resolving issues prior to escalation.
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.
- Success multitasking while remaining professional and courteous in fast-paced environments
Medical Assistant
Saratoga Dermatology
11.2022 - 04.2024
- Provided exceptional customer service to all patients and supported other departments including housekeeping, maintenance, and front office.
- Prepared patients for treatment by welcoming, escorting, and assisting the patients into treatment areas.
- Assisted Doctors and Physicians Assistant's with the preparation of medical devices and procedures.
- Had responsibilities such as recording doctors notes, medication and treatment plans
- Was flexible teammember and filled in different responsibilities when required
Waitress/Hostess
Angry Garlic
09.2021 - 04.2022
- Delivered high quality service by efficiently taking orders, serving food and drinks.
- Successfully handled cash and credit card transactions when receiving orders.
- Managed interactions with customers daily, demonstrating strong communication skills and friendly environment
Education
Bachelor of Science - Wellness Management, Biology
Suny Oswego Colleges
Oswego, NY 05-2022
Bachelor of Science - Nursing
Utica University
Saint Petersburg, FL12-2025
Skills
- Software: Google Applications, Microsoft Word, PowerPoint, Excel
- Hospitality and accommodation
- Hospitality service expertise
- Time management
- Medical terminology
- Procedure assistance
- Specimens collection and processing
- Compassionate caregiver
- Maintaining confidentiality
- Sterilization techniques
- Professional bedside manner
Accomplishments
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on new medical assistant operations.
- Collaborated with multidisciplinary teams of RNs, PA's and physicians to develop and implement comprehensive patient care plans.
- Maintained cleanliness and organization, meeting health and safety standards.
Certification
- BLS - Basic Life Support Certification
Community Service
Sorority – Sigma Delta Tau, Chair of Diversity, Equity & Inclusion, 2020-12, 2021-12, Maintained a full academic course load while dedicating more than 20 hours a week to Sorority responsibilities and meetings., Assisted with organizing events with team members to improve campus social experience and raise money for local foundations., Organize projects involving the local community such as PCAA, American Foundation for Suicide Prevention, Voices Against Brain Cancer (VABC).
RELEVANT COURSE WORK
Human Body Systems, Genetics, Health Promotion Programming & Planning, Disease: Lifestyle & Environment, Human Anatomy and Physiology 1 & 2, Evaluation & Research in Health, Chemistry.
Timeline
Waitress
Olive and Thyme
09.2024 - Current
Medical Assistant
Saratoga Dermatology
11.2022 - 04.2024
Waitress/Hostess
Angry Garlic
09.2021 - 04.2022
Bachelor of Science - Wellness Management, Biology
Suny Oswego Colleges
Bachelor of Science - Nursing
Utica University