Hannah Stauffeneker
Minneapolis,MN
Summary
Personable, experienced customer service professional with over 6 years of experience in the service industry. Recently graduated with a Bachelor of Science in the Didactic Program of Dietetics at the University of Minnesota, and earned the Registered Dietetic Technician credential. Seeking to apply passions and knowledge surrounding health and nutrition to an influential organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Server Trainer
Craft & Crew
St. Louis Park, MN
05.2021 - Current
- Trained new servers on menu knowledge, and service standards.
- Conducted role-playing sessions to improve communication and customer service skills.
- Observed server interactions to provide constructive feedback for improvement.
- Coordinated with management to align training goals with restaurant objectives.
- Supported new store openings within the company as a lead trainer for new hires prior to opening.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server Trainer
Morrissey Hospitality
Coon Rapids, MN
09.2019 - 07.2021
- Monitored service quality to ensure adherence to company standards.
- Assisted in onboarding new staff, providing guidance and support.
- Mixed cocktails and beverages according to customer preferences and standard recipes.
- Delivered beverages to guests throughout the golf course efficiently.
- Ensured compliance with health and safety regulations in the dining area.
Education
Bachelor of Science - Nutrition
University of Minnesota - Twin Cities
St. Paul, Minnesota05-2024
Skills
- Customer relationship management
- Effective communication
- Employee training
- Leadership skills
- Conflict resolution
- Adaptability to change
- Healthy lifestyle advocacy
- Teamwork and collaboration
Certification
- Dietetic Technician, Registered
Languages
Spanish
Professional
Projects
- Assisted in the creation of an online, easy-to-use collection of nutritious vegan recipes that require minimal kitchen supplies. This website aims to assist those who are often or always without conventional cooking appliances looking to create nutrient-dense, vegan dishes at home or on the road.
References
References available upon request.
Timeline
Lead Server Trainer
Craft & Crew
05.2021 - Current
Server Trainer
Morrissey Hospitality
09.2019 - 07.2021
Bachelor of Science - Nutrition
University of Minnesota - Twin Cities
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