Jillian Lyons
Fort Collins,CO
Summary
Leverage my engaging personality, strong communication skills, and proven talent for identifying and developing people to contribute meaningfully to a recruitment team, driving talent acquisition and retention, while supporting organizational culture.
Overview
16
16
years of professional experience
Work History
Lead Server Trainer
Silver Grill Cafe
Fort Collins, CO
02.2022 - Current
- Assisted with the development of operational procedures and standards for restaurants.
- Evaluated effectiveness of training programs by tracking improvement in employee skillset over time.
- Developed and implemented training plans for new servers.
- Identified opportunities for process improvements that could enhance server efficiency.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Coordinated with restaurant managers to ensure compliance with training policies and procedures.
General Manager
West End Bar and Grill
New York, NY
05.2016 - 02.2022
- Full-cycle recruitment: Oversaw hiring, onboarding, training, and coaching of 50+ team members across four locations.
- Managed personnel evaluation, retention strategies, and conflict resolution.
- Planned and executed event logistics, proposals, and contract negotiations.
- Led social media content and strategy to attract talent and engage the community.
- Maintained operational excellence while nurturing a team-oriented culture.
Guest Services Manager
Ruby Tuesday Times Square
New York, NY
01.2014 - 04.2016
- Recruited, trained, and managed a diverse team in a high-volume environment.
- Delivered evaluations and coaching to foster growth and retention.
- Implemented policies with clear, empathetic communication.
Assistant Director
Stages Children Theater Workshop
East Hampton, NY
06.2009 - 12.2013
- Managed marketing, promotion, and press to recruit and retain students.
- Directed and staged productions, overseeing team collaboration.
- Communicated efficiently with stakeholders and parents.
Education
Bachelor of Arts - Theater
Dean College
Franklin, MA01.2013
High School Diploma -
East Hampton High School
NY01.2009
NYC Department of Health Food Protection
Skills
- Full-cycle recruitment and onboarding
- Relationship Building & Talent Development
- Strategic planning and follow-through
- Social perceptiveness and cultural fit assessment
- Oral and written communication
- Leadership and team management
- Conflict resolution and problem solving
- Organized and detail-oriented
- Event planning and execution
- Social media management
- Employee training
- Operational procedures
- Performance evaluation
Timeline
Lead Server Trainer
Silver Grill Cafe
02.2022 - Current
General Manager
West End Bar and Grill
05.2016 - 02.2022
Guest Services Manager
Ruby Tuesday Times Square
01.2014 - 04.2016
Assistant Director
Stages Children Theater Workshop
06.2009 - 12.2013
Bachelor of Arts - Theater
Dean College
High School Diploma -
East Hampton High School
NYC Department of Health Food Protection
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