Hannah Stempson
Navarre,FL
Summary
Highly motivated and results-driven professional with a proven track record of achieving goals and exceeding expectations in the restaurant industry. Experienced in leading teams and known for exceptional problem-solving skills and adaptability to new challenges. Passionate about developing others and contributing to continuous improvement and innovation. Dedicated to delivering high-quality work, meeting deadlines, and fostering a culture of excellent customer service.
Overview
8
8
years of professional experience
Work History
Front of House Director Director
Chick-fil-A Main and Almond
02.2021 - Current
- Oversees a team of 100+ employees.
- Generates key data points and systems for operations.
- Manages team performance to consistently deliver exceptional customer experiences.
- Implements strategies to enhance front-of-house efficiency metrics.
- Assist in the hiring process.
- Creates weekly schedules for front of house.
- Implemented policies to enhance organizational operations.
- Sets team and shift goals, share the score visually, and celebrate the wins.
- Ensures we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy, and provide ongoing feedback to leaders.
- Responsible for inventory management..
Assistant General Manager
Chick-fil-A Yorba Linda
12.2019 - 02.2021
- Led and developed front-of-house managers.
- Managed daily operations.
- Created weekly schedules for front of house.
- Trained and motivated staff.
- Supported the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A supply values of care, safety, and excellence.
- Cultivated strong relationships while achieving desired outcomes
- Met with corporate personnel during restaurant inspections.
Drive Thru Director
Chick-fil-A Yorba Linda
08.2016 - 12.2019
- Developed innovative strategies to engage customers and drive sales.
- Knowledgeable of all drive-thru equipment - operation, cleaning, and maintenance schedule.
- Effectively trained and developed team members in the drive-thru.
- Works with the leadership team to ensure appropriate daily restaurant staffing levels.
- Created and implemented a quarterly business plan for the drive thru.
Education
Bachelor of Science in Applied Management -
Grand Canyon University
01.2022
Santiago Canyon College
01.2019
Skills
- Attention to Detail
- Strategic Leadership
- Effective Multitasking
- Communication Skills
- Effective Under Pressure
- Engaged Listening
- Strong Organizational Abilities
References
References available upon request.
Timeline
Front of House Director Director
Chick-fil-A Main and Almond
02.2021 - Current
Assistant General Manager
Chick-fil-A Yorba Linda
12.2019 - 02.2021
Drive Thru Director
Chick-fil-A Yorba Linda
08.2016 - 12.2019
Bachelor of Science in Applied Management -
Grand Canyon University
Santiago Canyon College
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