Hannah Stiltner
Appalachian Wireless
Pikeville,KY
8
years of professional experience
Experienced customer service professional with 6+ years in retail and call center environments, known for active listening, accurate payment processing, and fast issue resolution. Also, has skills in management and stocking and calculating inventory. A quick learner once taught how to do something. Very hands on with learning.
Work History
Customer Service Representative
3 Years 4 Months- Resolved billing, service, and account inquiries using customer account systems.
- Processed payments, adjustments, and account changes with accuracy and confidentiality.
- Diagnosed basic service issues and coordinated escalations with technical support.
- Assisted customers with wireless device setup, activations, and feature changes.
- Managed high-volume calls while maintaining professionalism and issue resolution standards.
Shift Leader
11 Months- Supervised shift operations, assigned tasks, and maintained smooth customer service across front-end and backroom areas.
- Monitored cash handling procedures, balanced registers, and resolved discrepancies during opening and closing routines.
- Trained new associates on register use, store policies, and efficient customer service expectations.
- Coordinated stocking, merchandising, and product rotation to keep shelves organized and sales-ready.
- Assisted customers with checkout, fuel purchases, lottery transactions, and product location requests.
- Completed shift reports, inventory checks, and store opening and closing procedures accurately.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Deli Manager
2 Years 1 Month- Supervised deli staff, assigned daily tasks and maintained smooth service flow.
- Trained team members on food safety, sanitation, and customer service standards.
- Managed inventory levels, ordering products and reducing spoilage through careful rotation.
- Prepared fresh deli items while maintaining quality, consistency, and presentation standards.
- Enforced health codes and cleanliness procedures across food prep and display areas.
- Resolved customer concerns promptly, supporting positive shopping experiences and repeat business.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
Assistant Store Manager
1 Year 10 Months- Supervised daily store operations, ensuring consistent customer service, merchandising, and team coordination.
- Trained and supported staff on cash handling, point-of-sale procedures, and store standards.
- Managed inventory replenishment, stock rotation, and product presentation to maintain shelf availability.
- Assisted with rostering, task allocation, and workforce coverage to support operational efficiency.
- Resolved customer concerns promptly, maintaining service quality and positive shopping experience.
- Reviewed sales performance and store conditions to identify opportunities for improvement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma
Skills
Customer service
Call center experience
Data entry
Payment processing
Computer proficiency
Active listening
Critical thinking
Document management
Staff training
Customer assistance
Merchandise rotation
Shelf stocking
Loading and unloading
Heavy lifting
Customer support
Paperwork processing
Timeline
Customer Service Representative
Appalachian Wireless
06.2023 - CurrentRead More
Shift Leader
Double Kwik
06.2022 - 05.2023Read More
Deli Manager
VIP Fuels
04.2020 - 05.2022Read More
Assistant Store Manager
IGA
06.2018 - 04.2020Read More
Floyd Central
High School Diploma
Read More