Hannah Stovall
Billings,MT
Summary
Detail-oriented professional with experience in customer service and administrative support. Adept at managing client inquiries, scheduling appointments, and maintaining data accuracy. Committed to enhancing customer satisfaction through effective communication and teamwork.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
H & R Block Tax Services
Billings, MT
01.2026 - Current
- Assisted clients in scheduling tax preparation appointments.
- Responded to client inquiries, providing clear information on tax services.
- Collaborated with team members to ensure timely satisfaction to client questions/concerns.
- Utilized tax software to enter and verify client data for accuracy.
- Handled sensitive financial information with discretion and confidentiality.
Customer Service/Warehouse Worker
Santa Claus House
North Pole, AK
07.2023 - 08.2025
- Managed incoming shipments before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against floor items for consistency.
- Maintained clean workspaces for storage and customer service areas.
- Cash register/money handling to record transactions efficiently and accurately.
- Worked flexible schedule and extra shifts to meet business needs during busy seasons.
- Greet all customers with a smile and assist with any needs/concerns.
- collaborated with Floor Team and Managers.
Child Care Attendant
Precious Ones Daycare
Fairbanks, AK
01.2020 - 06.2023
- Supervised daily activities, ensuring safety and well-being of children in a nurturing environment.
- Monitored children's behavior, implementing strategies to encourage positive interactions among peers.
- Maintained cleanliness and organization of play areas, ensuring a safe space for children to explore.
- Enhanced child development by creating age-appropriate activities and play-based learning experiences.
- Conducted regular safety checks of indoor and outdoor play areas to ensure a secure environment free from potential hazards.
- Provided one-on-one support for children with special needs or those requiring additional attention during specific tasks.
Cashier/Customer Service Representative
Walmart
Kittanning, PA
01.2016 - 10.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided excellent customer service by addressing inquiries and resolving complaints.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Business Administration
Northwest College
Powell, WY05-2014
High School Diploma -
Billings Senior High School
Billings, MT05-2011
Skills
- Customer service
- Active listening
- Data entry
- Professional telephone demeanor
- Customer satisfaction measurement
- Product knowledge
- Administrative support
- Documentation
Timeline
Customer Service Representative
H & R Block Tax Services
01.2026 - Current
Customer Service/Warehouse Worker
Santa Claus House
07.2023 - 08.2025
Child Care Attendant
Precious Ones Daycare
01.2020 - 06.2023
Cashier/Customer Service Representative
Walmart
01.2016 - 10.2017
Associate of Science - Business Administration
Northwest College
High School Diploma -
Billings Senior High School