Hannah Sullivan
Austin,TX
Summary
Proven team player with a strong work ethic, demonstrated through exceptional customer service at The Yard Milkshake Bar, enhancing satisfaction and increasing sales. Skilled in cash handling and effective communication, adept at resolving complaints and training new staff. Achieved efficient service by mastering multitasking and organizational skills.
Overview
5
5
years of professional experience
Work History
Server
The Yard Milkshake Bar
08.2021 - Current
- Created elaborate milkshakes for customers promptly and efficiently, creating a fun experience for customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service or quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items and specials
- Performed opening and closing duties, ensuring the work area was prepared for the following business day.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Barista
Mozart's Coffee Roaster
02.2020 - 12.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Lake Travis High School
Austin, TX05.2024
Skills
Strong Work Ethic
Team Player
Exceptional customer service
Cash Handling
Effective Communication
Active Listening
Strong Organizational Skills
Time Management
Timeline
Server
The Yard Milkshake Bar
08.2021 - Current
Barista
Mozart's Coffee Roaster
02.2020 - 12.2020
High School Diploma -
Lake Travis High School
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