- Baking
- Growing herbs, vegetables, or fruits in home gardens
- Participate in Varsity Softball, as recreational activities to maintain physical fitness
- I enjoy cooking for friends and family gatherings
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I highly enjoy working with animals as it is a great dream of mine to be a veterinarian one day and build my own practice
Hannah Summerford
Falkville,AL
Summary
Dynamic and adaptable professional with a proven track record at Texas Roadhouse Restaurant and Morgan Animal Hospital, excelling in high-pressure environments and enhancing customer and animal well-being. Demonstrated multitasking proficiency and exceptional communication skills, significantly improving operational efficiency and client satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Texas Roadhouse Restaurant
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Kennel Technician and Vet Tech Helper
Morgan Animal Hospital
07.2023 - 04.2024
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
- Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Performed manual labor and random jobs to help teams accomplish goals.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Education
Falkville High School
Falkville, AL05-2025
Skills
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
Affiliations
- Falkville High School Softball
Interests
Timeline
Host
Texas Roadhouse Restaurant
10.2024 - Current
Kennel Technician and Vet Tech Helper
Morgan Animal Hospital
07.2023 - 04.2024
Falkville High School
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