Hannah Suniga
Queen Creek,AZ
Summary
Hardworking team leader offering many years of sales, marketing, retail management, and food service experience. Dedicated to top notch customer service.
Decisive Floral Manager with many years of experience in floral design. Successful at maintaining a welcoming department with efficient displays and close supervision of a team. Adept at creative problem solving and increasing revenues.
Overview
8
8
years of professional experience
Work History
Florist
Self Employed Services
Queen Creek, AZ
09.2024 - Current
- Maintained detailed records of customer orders and invoices.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Developed relationships with vendors to acquire discounts on bulk purchases.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Took photographs of completed floral arrangements for promotional purposes.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
Floral Department Head
Fry's
Queen Creek, AZ
11.2022 - 09.2024
- Performed periodic reviews of employee performance to ensure adherence to company policies and procedures.
- Developed and implemented floral department standards for customer service, product selection and display.
- Monitored sales performance to identify opportunities for increasing revenue.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
Server
Moreno's Mexican Grill
Queen Creek, AZ
01.2020 - 11.2022
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
Shift Manager
Little Caeser's Pizza
San Tan Valley, AZ
02.2018 - 01.2020
- Ensured compliance with health and safety regulations at all times.
- Created weekly staff schedules to ensure adequate coverage.
- Trained new employees on company policies, procedures, and job duties.
- Analyzed customer buying patterns to identify trends in sales activity.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Utilized problem solving skills to resolve conflicts between customers and employees.
Nanny - Caretaker
Care.com Inc
Queen Creek, AZ
01.2017 - 01.2019
- Kept detailed records of each child's progress including meals eaten, naps taken.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Education
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix
Queen Creek06.2025
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Retail merchandising expertise
- Excellent communication skills
- Sales goals attainment
- Merchandise display
- Inventory control
- Order processing
- Excellent people skills
Timeline
Florist
Self Employed Services
09.2024 - Current
Floral Department Head
Fry's
11.2022 - 09.2024
Server
Moreno's Mexican Grill
01.2020 - 11.2022
Shift Manager
Little Caeser's Pizza
02.2018 - 01.2020
Nanny - Caretaker
Care.com Inc
01.2017 - 01.2019
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix