Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Medical Biller
Professional Ambulance Billing LLC
01.2025 - Current
Verified insurance of patients to determine eligibility.
Communicated with insurance providers to resolve denied claims and resubmitted.
Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
Filed and updated patient information and medical records.
Ensured timely payments from insurance providers through submission of accurate and complete claims.
Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
Patient Service Representative
Great Lakes Cardiovascular
06.2024 - 01.2025
Support the day-to-day operations of the Pacemaker Device Clinic by assisting patients with scheduling, check-ins, and general inquiries, ensuring a seamless experience for patients undergoing cardiac procedures
Document patient interactions, medical histories, and device-specific information in the electronic health record (EHR) system, gaining familiarity with the accurate documentation process required for medical coding
Collaborate with physicians, nurses, and medical staff to ensure comprehensive patient care and proper follow-up appointments for pacemaker device maintenance and adjustments
Provide educational support to patients about their pacemaker devices, helping them understand their treatment plan and the importance of regular follow-up care
Assist in coordinating patient care, including tracking medical appointments, device-related check-ups, and troubleshooting device-related issues, contributing to the overall management of patients with cardiac devices
Help maintain accurate records for insurance purposes, working closely with the billing team to ensure charges are correct and in line with the procedures performed, indirectly supporting the coding and billing process
Ensure patient confidentiality and follow HIPAA regulations in managing sensitive medical information related to pacemaker procedures and devices
Mixologist / Waitress / Hostess
Salvatore’s Italian Gardens / Humbert House / Perla
01.2020 - 01.2024
Started as a hostess for Salvatore’s Italian Gardens in January of 2020 then progressed to mixologist
I am very experienced with providing excellent customer service, multitasking, and working under pressure
I quickly learned to make a wide variety of cocktails and became very efficient with handling large orders
In the time I’ve worked for Salvatore’s they picked me to work at their new Humbert House restaurant when it opened and then moved me to Perla when they decided to open up that restaurant as well
I was chosen to help them with these new restaurants due to my excellent work ethic and being a hard worker
At the Humbert House and Perla I functioned as both a mixologist and server as needed
Hostess / Server
Olive Tree
04.2019 - 01.2020
Responsible for greeting customers and providing excellent customer service
I also tended the cash register and ensured the customer had a pleasurable dining experience
As a server I was attentive to my customers needs and always made sure their order was timely and exactly as they ordered it
I was well liked by everyone I worked with and had great attendance
Education
Associate of Applied Science - Medical Reimbursement & Coding
Bryant & Stratton College
Orchard Park
08-2025
High School Diploma -
Lancaster High School
Lancaster
06-2019
Skills
Insurance verification
Claims management
Patient record maintenance
Regulatory compliance
Customer service
Attention to detail
Time management
Medical billing
HIPAA compliance
ICD-10
Teamwork and collaboration
Reliable and dependable
Timeline
Medical Biller
Professional Ambulance Billing LLC
01.2025 - Current
Patient Service Representative
Great Lakes Cardiovascular
06.2024 - 01.2025
Mixologist / Waitress / Hostess
Salvatore’s Italian Gardens / Humbert House / Perla
01.2020 - 01.2024
Hostess / Server
Olive Tree
04.2019 - 01.2020
Associate of Applied Science - Medical Reimbursement & Coding