Hannah Tennison
Alma,GA
Summary
Dynamic and detail-oriented Pharmacy Technician with proven expertise at The Medicine Cabinet, Alma Discount Pharmacy, and Kroger enhancing workflow and patient satisfaction through exceptional problem-solving and customer service. Skilled in medication dispensing and insurance billing, I foster collaborative team environments while ensuring compliance with HIPAA regulations, significantly reducing medication errors and improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
The Medicine Cabinet
Alma, GA
06.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Lead Pharmacy Technician
Alma Discount Pharmacy
Alma, GA
10.2021 - 06.2025
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
Pharmacy Technician
Kroger Pharmacy
01.2021 - 11.2021
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
Bacon County High School
Alma, GA05.2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- Pharmacy ethics
- Pharmacy and customer records management
- Drug safety
- Pharmaceutical calculations
- Pharmacy software proficiency
- Medicare and medicaid process
- Billing support
- Resolving customer issues
Timeline
Pharmacy Technician
The Medicine Cabinet
06.2025 - Current
Lead Pharmacy Technician
Alma Discount Pharmacy
10.2021 - 06.2025
Pharmacy Technician
Kroger Pharmacy
01.2021 - 11.2021
Bacon County High School