Hannah Tillma
Sioux Falls,SD
Summary
Professional leader with experience in managing shifts and fostering team collaboration. Known for reliability, flexibility, and achieving results in fast-paced environment. Skilled in conflict resolution, time management, and motivating team members to meet goals efficiently. Adaptable and solution-focused, ensuring smooth operations and high standards.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Scooters Coffee Shop
04.2024 - Current
- Supervised daily operations, ensuring seamless service during high-volume shifts.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Fast Food Crew Trainer
Culver's Restaurant
07.2021 - 04.2024
- Trained new crew members on food preparation and customer service standards
- Oversaw daily operations to ensure compliance with health and safety regulations
- Coordinated staff schedules to maintain optimal service levels during peak hours
- Provided feedback to management on employee performance and training needs
Education
Bachelor of Science - Health Sciences
University of South Dakota
Vermillion, SD05-2029
Certified Nursing Assistant -
Southeast Technical Institute
Sioux Falls, SD08-2026
Bachelor of Science -
University of Nebraska, Lincoln
Lincoln, NEHigh School Diploma -
Harrisburg High School
Harrisburg, SD05-2025
Timeline
Barista Shift Lead
Scooters Coffee Shop
04.2024 - Current
Fast Food Crew Trainer
Culver's Restaurant
07.2021 - 04.2024
Bachelor of Science - Health Sciences
University of South Dakota
Certified Nursing Assistant -
Southeast Technical Institute
Bachelor of Science -
University of Nebraska, Lincoln
High School Diploma -
Harrisburg High School