Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Tomlinson

Corbin,Kentucky

Summary

Dynamic Customer Service Representative with a proven track record at Maximus, excelling in conflict resolution and relationship building. Demonstrated ability to enhance customer satisfaction through active listening and effective problem resolution, fostering loyalty and repeat business. Adept at managing high-pressure situations while maintaining professionalism and efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Maximus
London, KY
10.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Team Member

Taco Bell
Corbin, KY
11.2023 - 07.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Education

High School Diploma -

Corbin High School
Corbin, KY
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Team development
  • Prioritization
  • Assertiveness
  • Active Listening
  • Time Management
  • Flexibility

Timeline

Customer Service Representative

Maximus
10.2024 - 01.2025

Team Member

Taco Bell
11.2023 - 07.2024

High School Diploma -

Corbin High School
Hannah Tomlinson