Hannah Turner
Bloomington,MN
Summary
Motivated professional with experience in hospitality and communications. Proficient at handling customer inquiries and resolving problems. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service. Prior background in nannying provides additional skills in conflict resolution, organization, and team-leading. Expert ability to implement strategies that bring success in performance, efficiency, and quality in the workplace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager On Duty
Caribou Coffee
St. Paul
03.2023 - Current
- Maintained a high level of professionalism while handling difficult customer issues
- Performed day-to-day assignments in addition to oversight duties
- Experienced in leading high-performing teams in a diverse and dynamic environment
- Expert ability to identify and resolve service issues, streamline processes, and exceed organizational goals
- Trained new employees in all aspects of the job, providing ongoing support and feedback
Customer Service
Lunds and Byerlys
St. Paul
09.2020 - 04.2023
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions
- Answered incoming calls promptly and professionally following established guidelines
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end
Family Nanny
Freelance
Fort Myers, Florida
05.2014 - 07.2020
- Communicated regularly with parents about daily events and changes in behavior
- Fostered positive relationships with parents while maintaining professional boundaries
- Maintained a safe and healthy environment for the children in my care
- Demonstrated strong problem solving skills when dealing with challenging behaviors
- Encouraged independence within limitations while providing emotional support during difficult times
- Developed individualized plans for each child based on their unique needs and abilities
Education
Associate - Communications
Saint Paul College
12-2024
Skills
- Expectation setting
- Fiscal Management
- Operations Management
- Industry Awareness
- Inventory Control
- Strategic Planning
- Multitasking
- Problem-Solving
- Interpersonal Communication
- Interpersonal Relations
- Work Planning and Prioritization
- Task Delegation
- Time Management
- Employee engagement
Certification
Food Handling
Volunteer Experience
Event Helper, Barnes and Noble, Fort Myers, Florida, 02/01/14, 08/01/17, Regularly helped with book release events and pop-culture fundraisers at Barnes and Noble
References
References available upon request
Timeline
Manager On Duty
Caribou Coffee
03.2023 - Current
Customer Service
Lunds and Byerlys
09.2020 - 04.2023
Family Nanny
Freelance
05.2014 - 07.2020
Associate - Communications
Saint Paul College