Hannah Velazquez
4449 Forsyth Ln Grand Prairie,Texas
Summary
Professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Shopping Assistant Manager
Tom Thumb Grocery Store
09.2024 - Current
- Supported team operations by coordinating schedules and facilitating communication.
- Managed daily store activities to ensure smooth operations and customer satisfaction.
- Improved staff performance by implementing training programs and providing guidance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Member Service Representative
Sams Club
06.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Gymnastics Coach
Irving Gymnastics
04.2022 - 06.2023
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts confidence levels by offering constructive feedback and personalized support.
Education
Associate of Science -
Dallas College
Dallas, TX05-2025
High School Diploma -
Dubiski Career High School
Grand Prairie, TX05-2023
Skills
- Time management
- Problem solving
- Client interaction
- Customer satisfaction
- Organizational skills
Certification
- OSHA Certified
- Basic Life Support Certification (BLS)
- Texas Driver's License
- Student Pilot
Timeline
Home Shopping Assistant Manager
Tom Thumb Grocery Store
09.2024 - Current
Member Service Representative
Sams Club
06.2023 - 09.2024
Gymnastics Coach
Irving Gymnastics
04.2022 - 06.2023
- OSHA Certified
- Basic Life Support Certification (BLS)
- Texas Driver's License
- Student Pilot
Associate of Science -
Dallas College
High School Diploma -
Dubiski Career High School
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