Hannah Voorhees
Toledo,OH
Summary
Dedicated and detail-oriented professional with a strong foundation in customer service and team collaboration. Proven track record in complaint handling and creating welcoming environments for guests.
Overview
2
2
years of professional experience
Work History
Hostess/Server
Shawn’s Irish tavern
Waterville, Ohio
05.2025 - Current
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed reservation system to enhance seating efficiency and guest flow.
- Coordinated with servers to ensure timely service for guests.
- Assisted in training new host staff on procedures and policies.
- Resolved guest complaints with professionalism and empathy to improve guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions promptly.
- Provided excellent customer service in fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
Expo Runner
Smokehouse 419
Toledo, OH
12.2024 - 05.2025
- Delivered food orders promptly to tables and service areas.
- Collaborated with team members to ensure smooth service during peak hours.
- Responded to guest inquiries with a friendly and helpful attitude.
- Assisted kitchen staff by organizing supplies and ingredients efficiently.
- Cleaned and maintained dining and service areas for optimal guest experience.
Education
Anthony Wayne High School
Whitehouse, OHSkills
- Greeting guests
- Customer service
- Order accuracy
- Complaint handling
- Team collaboration
- Effective multitasking
- Attention to detail
- Communication skills
- Phone etiquette
- Time management
- Tech-Savvy
- Data entry
- Greeting and seating clients
- Calendar management
- Calm demeanor
References
References available upon request.
Timeline
Hostess/Server
Shawn’s Irish tavern
05.2025 - Current
Expo Runner
Smokehouse 419
12.2024 - 05.2025
Anthony Wayne High School