Hannah Wales
Salisbury,NC
Summary
Healthcare professional with extensive experience supporting high‑volume primary care practices through exceptional patient service, scheduling coordination, and front‑desk operations. Highly skilled in patient registration, insurance verification, referral processing, and managing complex workflows while maintaining accuracy, confidentiality, and compliance. Known for strong communication, teamwork, and a patient‑centered approach that contributes to positive patient experiences and efficient clinic operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Novant Health Primary Care South Rowan
04.2025 - Current
- Serve as primary point of contact for patients
- Manage scheduling and provider calendars
- Verify insurance and maintain EMR records
- Coordinate communication between patients and staff
- Maintain HIPAA compliance
Optometric Technician / Front Desk
Salisbury Eyecare and Eyewear
01.2021 - 04.2025
- Perform pre-exam procedures including visual acuity testing and dilation
- Verify insurance and process payments
- Manage high-volume patient appointments
- Provide excellent customer service
Front Desk Receptionist / Chiropractic Assistant
Metcalf Chiropractic Health Center
02.2019 - 12.2021
- Managed front desk operations and scheduling
- Processed billing and maintained records
- Assisted with therapies and patient care
- Maintained HIPAA compliance
Sales Associate / Cashier
L.A. Murph’s
05.2019 - 02.2020
- Handled transactions and customer service
- Resolved customer concerns efficiently
Childcare Provider
Private Care / Enon Baptist Church
10.2015 - 06.2019
- Supervised children and ensured safety
- Organized activities and prepared meals
Shift Leader / Sandwich Artist
Subway
03.2012 - 10.2015
- Managed shift operations and trained staff
- Handled cash and maintained service standards
Education
High School Diploma -
West Rowan High School
Mount Ulla, NCSkills
- Patient scheduling and appointment coordination
- Insurance verification and copay collection
- Strong customer service and communication skills
- Medical office administration and front desk operations
- Multitasking in fast-paced environments
- HIPAA compliance and patient confidentiality
- Payment processing and billing assistance
- Proficiency in medical office software
Certification
- Clinical Chiropractic Assistant Certification
- HIPAA Compliance & Medical Office Administration Training
- Pinnacle Institute of Cosmetology Certification
Timeline
Patient Service Coordinator
Novant Health Primary Care South Rowan
04.2025 - Current
Optometric Technician / Front Desk
Salisbury Eyecare and Eyewear
01.2021 - 04.2025
Sales Associate / Cashier
L.A. Murph’s
05.2019 - 02.2020
Front Desk Receptionist / Chiropractic Assistant
Metcalf Chiropractic Health Center
02.2019 - 12.2021
Childcare Provider
Private Care / Enon Baptist Church
10.2015 - 06.2019
Shift Leader / Sandwich Artist
Subway
03.2012 - 10.2015
High School Diploma -
West Rowan High School