Hannah Walker
Warren
Summary
Detail-oriented administrative professional with a strong focus on records management. Reliable team player adept at adapting to dynamic environments and effectively prioritizing tasks. Known for excellent organizational skills and a methodical approach to documentation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Records Clerk I
City of Royal Oak
Royal Oak, MI
04.2024 - Current
- Organized and maintained physical and electronic records for easy retrieval.
- Assisted in processing incoming documents to ensure timely updates to databases.
- Supported daily operations by scanning, filing, and archiving important records.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
Teller Supervisor
Michigan Schools and Government Credit Union
Sterling Heights, MI
01.2023 - 04.2024
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service standards and cash handling procedures.
- Assisted in resolving customer inquiries and complaints with effective communication techniques.
- Monitored teller performance to maintain accuracy in transactions and minimize errors.
Front End Cashier Assistant
Costco Wholesale Corp
Shelby Twp, Mi
08.2022 - 12.2022
- Supported inventory management by restocking shelves and monitoring product availability.
- Implemented best practices for maintaining cleanliness and organization in checkout area.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Cross-trained in bakery packing and food court
Branch Service Specialist
Michigan Schools and Government Credit Union
Sterling Heights, MI
11.2020 - 10.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using advanced banking software and systems.
- Maintained compliance with bank policies and regulations, ensuring operational integrity.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
Accounting Clerk
FreeStar Financial Credit Union
Mount Clemens, MI
02.2020 - 11.2020
- Processed invoices and purchase orders accurately to ensure timely payments.
- Reconciled bank statements and maintained accurate financial records for monthly reporting.
- Assisted in preparing financial statements, improving report accuracy and efficiency.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Full Time Teller
FreeStar Financial Credit Union
Mount Clemens, MI
06.2019 - 02.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Balanced cash drawer daily, ensuring accuracy in financial reporting and compliance with policies.
- Promoted bank products and services to customers, contributing to overall branch sales goals.
Cashier
Kohl's
Shelby Twp, MI
06.2018 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on checkout procedures and customer service standards.
- Managed cash drawer accuracy, ensuring proper change and balance at shift end.
- Restocked and organized merchandise in front lanes.
Education
Associate's Degree - General Studies
Macomb Community College
Warren, MI05-2027
Skills
- Filing systems expertise
- Document analysis
- Indexing documents
- Clerical skills
- Computer operations
- Data entry
- Fast learner
- Correspondence management
- Organizational skills
- Administrative functions
Certification
- CNP - Certified Notary Public
Timeline
Records Clerk I
City of Royal Oak
04.2024 - Current
Teller Supervisor
Michigan Schools and Government Credit Union
01.2023 - 04.2024
Front End Cashier Assistant
Costco Wholesale Corp
08.2022 - 12.2022
Branch Service Specialist
Michigan Schools and Government Credit Union
11.2020 - 10.2021
Accounting Clerk
FreeStar Financial Credit Union
02.2020 - 11.2020
Full Time Teller
FreeStar Financial Credit Union
06.2019 - 02.2020
Cashier
Kohl's
06.2018 - 06.2019
Associate's Degree - General Studies
Macomb Community College