Hannah Walker
Warren
Summary
Detail-oriented administrative professional with a strong focus on records management. Reliable team player adept at adapting to dynamic environments and effectively prioritizing tasks. Known for excellent organizational skills and a methodical approach to documentation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Records Clerk I
City of Royal Oak
04.2024 - Current
- Organized and maintained physical and electronic records for easy retrieval.
- Assisted in processing incoming documents to ensure timely updates to databases.
- Supported daily operations by scanning, filing, and archiving important records.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
Teller Supervisor
Michigan Schools and Government Credit Union
01.2023 - 04.2024
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service standards and cash handling procedures.
- Assisted in resolving customer inquiries and complaints with effective communication techniques.
- Monitored teller performance to maintain accuracy in transactions and minimize errors.
Front End Cashier Assistant
Costco Wholesale Corp
08.2022 - 12.2022
- Supported inventory management by restocking shelves and monitoring product availability.
- Implemented best practices for maintaining cleanliness and organization in checkout area.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Cross-trained in bakery packing and food court
Branch Service Specialist
Michigan Schools and Government Credit Union
11.2020 - 10.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using advanced banking software and systems.
- Maintained compliance with bank policies and regulations, ensuring operational integrity.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
Accounting Clerk
FreeStar Financial Credit Union
02.2020 - 11.2020
- Processed invoices and purchase orders accurately to ensure timely payments.
- Reconciled bank statements and maintained accurate financial records for monthly reporting.
- Assisted in preparing financial statements, improving report accuracy and efficiency.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Full Time Teller
FreeStar Financial Credit Union
06.2019 - 02.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Balanced cash drawer daily, ensuring accuracy in financial reporting and compliance with policies.
- Promoted bank products and services to customers, contributing to overall branch sales goals.
Cashier
Kohl's
06.2018 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on checkout procedures and customer service standards.
- Managed cash drawer accuracy, ensuring proper change and balance at shift end.
- Restocked and organized merchandise in front lanes.
Education
Associate's Degree - General Studies
Macomb Community College
Warren, MI05-2027
Skills
- Filing systems expertise
- Document analysis
- Indexing documents
- Clerical skills
- Computer operations
- Data entry
- Fast learner
- Correspondence management
- Organizational skills
- Administrative functions
Certification
- CNP - Certified Notary Public
Timeline
Records Clerk I
City of Royal Oak
04.2024 - Current
Teller Supervisor
Michigan Schools and Government Credit Union
01.2023 - 04.2024
Front End Cashier Assistant
Costco Wholesale Corp
08.2022 - 12.2022
Branch Service Specialist
Michigan Schools and Government Credit Union
11.2020 - 10.2021
Accounting Clerk
FreeStar Financial Credit Union
02.2020 - 11.2020
Full Time Teller
FreeStar Financial Credit Union
06.2019 - 02.2020
Cashier
Kohl's
06.2018 - 06.2019
Associate's Degree - General Studies
Macomb Community College
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