HANNAH WATSON
Marion,IN
Summary
Utilize my experience in different back grounds to contribute to a positive company culture and achieve strategic goals such as employee engagement, conflict resolution and performance management within the company.
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Maximus
12.2022 - Current
- Help all Hoosiers needing assistance by registering the incoming applications for SNAP, TANF, and Medicaid. Research all client information and input the information provided into the system. Conduct phone calls to schedule client appointments with great customer service and friendliness. Assess Client needs during calls. Enter any additional forms submitted by clients such as Authorized Representative forms and contact clients about missing information needed to help make clients processing time as effective and efficient as possible.
HR Scheduler
Café Valley
11.2019 - 06.2022
- Developing work schedules, and allocating employees to different duties and/or shifts. Also prepare and submit reports that have to do with employee operations, take responsibility for leave requests from employees, and manage general work timekeeping. Coordinate shift times for employees. Main duties included planning weekly employee schedules, organize and account for all attending employees and call-offs. Coordinating and scheduling a variety of tasks and activities within the organization.
Shift Manager
Arby's
06.2016 - 11.2019
- Responsible for overseeing daily operations, including analyzing sales numbers, ordering supplies, and managing labor. Also conduct interviews, make hiring decisions, and provide training for new employees. Ensure a clean and organized restaurant, maintain accurate records, and lead by example.
Education
Core-40 Diploma -
Eastbrook High School
06.2016
Skills
- Data entry
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Verbal communication
- Appointment scheduling
- Application processing
- Medicaid
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational
- Customer service
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Documentation skills
- Computer proficiency
- Task prioritization
- Conflict resolution
- Professionalism
Languages
English
Full Professional
Certification
- Certified Eligibility Specialist, Maximus - Dec. 2022 - May 2025
Timeline
Eligibility Specialist
Maximus
12.2022 - Current
HR Scheduler
Café Valley
11.2019 - 06.2022
Shift Manager
Arby's
06.2016 - 11.2019
Core-40 Diploma -
Eastbrook High School
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