Hannah Welch
Bluffton,SC
Summary
Dynamic Food and Beverage Manager with proven expertise in cost control and service delivery management, honed at Moss Creek Owners Association. Excelled in optimizing inventory, enhancing staff skills for top-tier service, and spearheading events to boost sales. Adept at fostering team efficiency and customer satisfaction, demonstrating exceptional operations oversight and employee supervision.
Overview
12
12
years of professional experience
Work History
Food and Beverage Manager
Moss Creek Owners Association
Bluffton, SC
01.2019 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
Bartender
Hammock Dunes Club
Palm Coast, FL
02.2013 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Skills
- Food and beverage operations
- Cost control
- Wine pairing
- Menu development
- Service delivery management
- Operations oversight
- Employee supervision
- Inventory management
Accomplishments
TIPS Certified
Level 1 WSET
Enrolled in level 2 WSET
Member of CMAA
Timeline
Food and Beverage Manager
Moss Creek Owners Association
01.2019 - Current
Bartender
Hammock Dunes Club
02.2013 - 12.2018