Hannah Whitaker
Outback Steakhouse
DeLand,FL
1
Certification
8
years of professional experience
Dedicated team leader prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Work History
Host
2 Months- Managed reservations and waitlists using OpenTable system to streamline guest experience.
- Managed reservations and waitlists to streamline guest experience.
- Provided training and mentorship to new hosts, enhancing team performance and service quality.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Monitored dining room activity, adjusting seating arrangements to maximize capacity during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took initial drink orders and relayed information to wait or bar staff.
Front of House Team Leader
1 Year 7 Months- Led front of house operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Streamlined order processing to enhance efficiency during peak hours.
- Resolved customer concerns promptly, fostering a positive dining experience.
- Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Collaborated with back of house management to ensure seamless communication between departments.
Front Desk Receptionist
3 Years 3 Months- Utilized office management software for managing schedules and tracking inventory supplies.
- Trained new staff on front desk procedures and customer service protocols.
- Maintained a professional appearance of the reception area, creating a welcoming environment for clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create a professional and welcoming a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Assisted in the planning and execution of promotional events across social channels.
- Supported marketing efforts through social media management, expanding brand visibility online.
Babysitter
3 Years 6 Months- Provided nurturing care and supervision for children, ensuring a safe environment.
- Developed engaging activities to enhance children's learning and creativity.
- Maintained open communication with parents regarding children's progress and needs.
- Implemented consistent routines to promote stability and security for children.
- Assisted in managing behavioral challenges through positive reinforcement techniques.
- Coordinated playdates and social activities, fostering peer relationships among children.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
High School Diploma
- Honor Roll all 4 years
- Completed AP course in Biology, English, and Calculus
- Childhood Development classes all 4 years
- HOSA member for 3 years and President for 1
- 4.2 GPA
- National Honors Society Member
- summa cum laude graduate
Associate of Arts - Biomedical Sciences
Skills
Customer service
Cash handling
Food safety compliance
Team collaboration
Adaptability
Attention to detail
Customer engagement
Telephone etiquette
Data entry
Problem solving
Communication skills
Leadership skills
Team support
Professional appearance
Certification
- ServSafe
- CPR, First Aid, and AED Certified
- EKG certification
Timeline
Host
Outback Steakhouse
06.2026 - CurrentRead More
Front of House Team Leader
Chick-fil-A
11.2024 - 06.2026Read More
Front Desk Receptionist
DeLand Metal Craft
05.2021 - 08.2024Read More
Babysitter
Myslef
02.2019 - 08.2022Read More
Daytona State College
Associate of Arts from Biomedical Sciences
Read More
DeLand High School
High School Diploma
Read More