Hannah Whitfield
Kent
Summary
Licensed Insurance Producer (Life, Accident & Health, Property & Casualty) with experience in claims adjusting and client service in the insurance industry. Skilled at evaluating coverage, negotiating settlements, and guiding customers through complex processes with clarity and professionalism. Proven leadership background managing multimillion-dollar retail operations, with strengths in customer service, communication, and problem solving. Dedicated to building trust, protecting client interests, and driving organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Representative
State Farm Agency
06.2025 - 09.2025
- Developed customized insurance policies for clients by analyzing risk to determine appropriate coverage levels
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes. Worked as a team to manage the agencies book of business of policies totaling 2.5M annually by following up with existing clients to ensure satisfaction and renewals of policies.
- Identified potential new customers through cold-calling and networking activities.
Personal Automotive Claims Adjuster
Progressive Casualty Insurance Company
03.2023 - 04.2025
- Independently managed complex comprehensive and collision claims from initial report to final resolution, including determining coverage, assessing liability, and coordinating property appraisals and repairs.
- Responsibilities included conducting interviews with customers, claimants, and witnesses; collaborating with appraisers, estimators, and repair facilities to oversee vehicle repairs; and negotiating settlements with customers and other insurance carriers to achieve timely, fair claim resolutions.
Multi Store Manager
Essilor Luxottica
05.2017 - 03.2023
- Simultaneously managed multiple store locations, teams, and retail sets with a combined annual volume of $1.5M.
- Oversaw all aspects of operations including recruiting, hiring, training, and performance management.
- Consistently achieved business objectives and key performance indicators while fostering a customer-focused environment and delivering an exceptional guest experience.
Store Manager
Rue 21
10.2013 - 05.2017
Education
Bachelor of Arts - Major in Political Science, Minor in Sociology
The University of Akron
Akron, OHSkills
- Microsoft Office and Computer proficiency
- Customer Service
- Flexibility
- Critical Thinking
- Integrity
- Organization
- Time Management
- Communication
- Problem Solving
- Data Analysis
- Writing
- Dependability
- Risk analysis
Certification
- Ohio Producers License #1670390 for Accident & Health, Casualty, Life, and Property.
Timeline
Account Representative
State Farm Agency
06.2025 - 09.2025
Personal Automotive Claims Adjuster
Progressive Casualty Insurance Company
03.2023 - 04.2025
Multi Store Manager
Essilor Luxottica
05.2017 - 03.2023
Store Manager
Rue 21
10.2013 - 05.2017
Bachelor of Arts - Major in Political Science, Minor in Sociology
The University of Akron
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