Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shanna Morgan

Blue Springs,MO

Summary

Over 20 years of Customer Service experience. Passionate about
helping customers where they live and work. Persuasive and professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.ng. Demonstrated ability to function independently
and exceptional prioritizing. Strong interpersonal, coaching, and
facilitation skills. Flexible, dependable, and very reliable 100 percent of
the time.

Overview

29
29
years of professional experience

Work History

Account Representative

AT&T
Lee's Summit , MO
06.2019 - Current
  • Universal Representative- proficient in both medical and dental systems.
  • Provide excellent customer service to ensure client satisfaction.
  • Resolve customer complaints in a timely manner.
  • Set up and update customer accounts with interactions, payments and personal information.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Contribute to a lower company wait time by taking over 100 inbound calls daily.
  • Consistently exceeding customer service expectations with proven outstanding surveys monthly

AT&T Account Representative

AT&T Communications
Lee's Summit , MO
06.1995 - 02.2019
  • Analyzed needs of customers based on data collected during call to ensure proper sales offers.
  • Knowledge of consumer, debit, card products.
  • Had strong problem-solving and negotiation skills.
  • Interacted with internal departments to ensure the customers’ and employees’ needs are met.
  • Sold different products and services; exceeding quotas over 20% of monthly objectives.

Education

University of Missouri - Columbia
Columbia, MO

Skills

  • Contract negotiation and closing tactics
  • Sales proficiency
  • Document Management
  • Consultative Sales
  • Proficient computer skills, especially Microsoft Office Suites
  • Goal-Oriented
  • Account Reconciliation
  • Accomplished in Maces, Faucets, Avaya, and Workday systems

Accomplishments

  • Received Winning Spirit award at AT&T for exceeding objectives and being in the top 1% of the sales for the company
  • One of the first members of the new formed email response team
  • Served as in-charge manager for 2 years
  • Selected to travel to other sites to assit in increasing sales

Timeline

Account Representative

AT&T
06.2019 - Current

AT&T Account Representative

AT&T Communications
06.1995 - 02.2019

University of Missouri - Columbia

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Shanna Morgan