Nicolette Shiflett
Mesa,AZ
Summary
Customer-oriented, strategic-thinking with 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
11
11
years of professional experience
Work History
Account Representative
Spirit Electronics
Phoenix, AZ
11.2020 - Current
- Responsible for managing accounts such as such as Boeing, Ball Aerospace, Millennium Space System, and three New Space Tier 2 accounts.
- Develop strong working relationships with customers and colleagues.
- Familiar with many OEM such as Texas Instruments, Vishay, AMD, L-com.
- Ability to understand and hold conversation regarding Hirel testing .
- Creating quotes based on customer requirements.
- Processed sales order and purchase orders utilizing JDEdwards MRP system.
- Experience with reviewing customer drawings, SOW's, specs, MIL-STD's, etc
- Providing additional support to customers by tracking orders and status updates.
- Handling minor quality issues with the ability to determine if escalation is needed.
- Experience with traveling to meet customers and OEM.
- Experience with presentations for customer. I presented at the 2023 AADM conference in Tucson.
- Writing and reviewing proposals and contracts. Being the main focal point once contracts are award and engaging or managing through completion.
- Monitor account performance, with quick action to correct as needed.
- BOM management, while strategically planning for obsolescence/ risk management.
- Experience with QMS.
- Familiar with AS9100 and AS9001.
Front Office Coordinator
Gurber Motors
Phoenix, AZ
07.2020 - 11.2020
- Answer and respond to calls and emails.
- Scheduled appointments for clients and visitors.
- Create quotes for customers.
- Research and finds parts that we do not have in stock for customers.
- Manage Craigslist, eBay, office up and company website as part of the parts department duties.
- Assembled and programs vehicle monitoring system for the Tesla Roadster.
Sales Consultant
Hyundai on Perryville
Rockford, IL
07.2016 - 04.2020
- Work with the customer to find true needs in a vehicle that fits the current budget.
- Responsible for assisting every customer with any questions or concerns they my have in regards to their search for a new vehicle or current vehicle
- Presenting vehicles of interest to customers with a walk around and test drive resulting in negotiation of price.
- Stock in vehicles.
- Follow up through email or phone to set appointments
- Answer phones.
- Assist customers in anyway to make vehicle purchase process as smooth as possible.
- Developed and maintained relationships with clients to increase sales revenue.
Default Resolution Specialist
Financial Management Systems
Rockford, IL
09.2013 - 02.2015
- Helped student borrowers get out of federal dept, based of any financial situation.
- Reviewed customers' accounts to determine the best resolution strategy.
- Analyzed customer credit reports and financial documents to identify potential solutions.
- Developed repayment plans that met clients' budget requirements.
- Handled inbound and out bound calls.
- Extensive multitasking.
- Detailed notation of every call.
- Followed FDCPA guide lines.
- Skip tracing
Education
Business Management
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Contract negotiation and closing tactics
- Sales proficiency
- Document Management
- Account Reconciliation
- Customer Engagement
- Document Control
- Goal-Oriented
- Data Tracking
Affiliations
- CrossFit is my top activity to maintain a healthy life style to maintain a calm and agile mind.
Accomplishments
- I entered the Aerospace supply chain industry with no knowledge as a support person. Quickly moving into a Sales roll to Manage one of the companies largest accounts.
- Presented to a group of 80-100 at the AADM conference, this was a great achievement to be trusted to speak on behalf of the company I work for.
Timeline
Account Representative
Spirit Electronics
11.2020 - Current
Front Office Coordinator
Gurber Motors
07.2020 - 11.2020
Sales Consultant
Hyundai on Perryville
07.2016 - 04.2020
Default Resolution Specialist
Financial Management Systems
09.2013 - 02.2015
Business Management
Maricopa Community Colleges - Glendale Community College
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