Meka Dupard
Killeen
Summary
Customer service representative with 25 years in account resolution and payment processing. Skilled at resolving inquiries and delivering tailored solutions that enhance customer satisfaction. Educational background in Office Management supports strong problem-solving and communication abilities.
Overview
25
25
years of professional experience
Work History
Account Representative
Intelogix
12.2000 - 04.2026
- Answered incoming calls and made outbound calls to resolve accounts with overdue payments
- Assisted customers with inquiries regarding current accounts
- Served as a resolution specialist
Account Representative
Killeen Daily Herald
08.2005 - 10.2006
- Processed customer account payments, ensuring accurate record-keeping
- Guided customers through payment process, enhancing satisfaction and clarity
Education
Office Management -
Central Texas College
Killeen, TXHigh School Diploma - General High School Curriculum
Central Texas College
Killeen, TXKilleen, TX
Skills
- Account management
- CRM software
- Communication skills
- Computer literacy
- Data entry
- Document management
- Microsoft office
- Computer proficiency
- Computer literacy
- Problem solving
- Adaptability
- Goal oriented
- Telephone etiquette
Ability Summary
Dedicated professional with strong listening skills for swift resolution. Committed to following schedules and managing time. Effective and focus at following directions. Skilled at working independently with minimal supervision. Good at organizing.
Honors & Activities
Awards for meeting quality goals, Recognition for customer compliments, Awards for service, Incentives for accountability
References
- Wilma, Reece, 254-535-1901
- Tiffany, Chany, 254-226-6215
- Ruby, Call, 214-563-7003
Additional Information
Ability to type 30 wpm. Strong knowledge of CRM systems such as Salesforce, Avaya, and Live vox. Open to feedback and eager to train.
Timeline
Account Representative
Killeen Daily Herald
08.2005 - 10.2006
Account Representative
Intelogix
12.2000 - 04.2026
Office Management -
Central Texas College
High School Diploma - General High School Curriculum
Central Texas College