Hannah Willis
Connersville,IN
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
14
14
years of professional experience
Work History
Implementation Specialist
Zotec Partners
Carmel, IN
08.2021 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
Lab Tech Assistant
Hancock Regional Hospital
Greenfield, IN
04.2011 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in laboratory management.
- Improved laboratory efficiency by implementing new processes.
- Maintained a safe and secure laboratory environment by following standard operating procedures and adhering to all safety regulations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
Healthcare Management
Indiana University
IN05-2021
Associate of Science - Medical Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN05-2017
Skills
- Issue resolution
- Client training
- Business analysis
- Telephone and email etiquette
- Project management
- Trained in word, excel, salesforce, and click up
- Patient care
- HIPAA compliance
- Data entry
- Recording data
- Quality assurance
- Staff management
Timeline
Implementation Specialist
Zotec Partners
08.2021 - Current
Lab Tech Assistant
Hancock Regional Hospital
04.2011 - Current
Healthcare Management
Indiana University
Associate of Science - Medical Assistant
Ivy Tech Community College of Indiana