Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikolas Kellerman

Towson,MD

Summary

Dynamic Implementation Specialist with a proven track record at Pretaa, adept at managing multiple projects while delivering exceptional client support. Skilled in software implementation and issue resolution, I foster strong client relationships and drive process improvements, ensuring timely and effective solutions that enhance overall service quality.

Overview

4
4
years of professional experience

Work History

Implementation Specialist

Pretaa
11.2023 - 05.2025
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
  • Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
  • Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.

Admissions Coordinator

Recovery Centers Of America
05.2021 - 05.2023
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Maintained accurate records of applicant data, ensuring timely decision-making and reporting.

Education

High School Diploma -

Greater Latrobe
Latrobe, PA
06-2017

Skills

  • Issue resolution
  • Client training
  • Business analysis
  • Telephone and email etiquette
  • Software implementation
  • Implementation management
  • Client management
  • Customer support
  • Project planning
  • Data migration
  • Complex issue resolution

Timeline

Implementation Specialist

Pretaa
11.2023 - 05.2025

Admissions Coordinator

Recovery Centers Of America
05.2021 - 05.2023

High School Diploma -

Greater Latrobe

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