Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kelsey McHugh

Fenton,MI

Summary

Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing.

Overview

16
16
years of professional experience

Work History

Implementation Specialist

SpotOn
Royal Oak, MI
12.2023 - Current
  • Designed user interface elements to ensure a consistent look and feel across multiple applications.
  • Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
  • Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
  • Maintained detailed records of all changes made during the implementation process.

Sales Designer

Closets by Design
Oxford, MI
10.2022 - 12.2023
  • Researched industry trends to ensure designs were up-to-date and innovative.
  • Utilized 3D modeling software to create virtual representations of proposed designs.
  • Prepared detailed estimates of costs associated with each project based on material requirements and labor hours.
  • Developed pricing structures that maximized profit margins while remaining competitive in the marketplace.
  • Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.

Owner

Emerald Expositions
South Lake Tahoe, CA
01.2014 - 12.2022
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.
  • Oversaw budgeting and financial management.
  • Reviewed legal documents related to business operations.
  • Developed policies and procedures for the organization.
  • Prepared staff work schedules and assigned team members to specific duties.

Manager

Vail Resorts Inc
South Lake Tahoe, CA
12.2012 - 12.2018
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Manager

Hungry Howies Pizza & Subs
Linden, MI
06.2008 - 11.2012
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.

Education

Associate of Science - Math And Sciences/Natural Sciences

South Lake Tahoe Community College
South Lake Tahoe, CA
06-2022

High School Diploma -

Fenton High School
Fenton, MI
06-2012

Skills

  • Reporting and documentation
  • Revenue Growth
  • Complex issue resolution
  • Business Analysis
  • Customer Support
  • Client management
  • Data Migration
  • Project plan understanding
  • Issue Resolution
  • Software Implementation
  • Expense Tracking
  • Business Development
  • Marketing
  • Financial Management
  • Schedule Preparation
  • Complex Problem-Solving
  • Technical drawing
  • Persuasive Selling
  • Space Planning
  • Adaptability and Flexibility
  • Staff Training
  • Self Motivation
  • Excellent Communication
  • Attention to Detail

Affiliations

  • Thorough studies of Naturopathy and Herbology for 2 decades.
  • Enjoys being outdoors, camping, hiking, backpacking, gardening, fishing
  • Reading books
  • Making Earth friendly products (i.e. Elderberry Syrup, herbal decoctions and remedies for health, homeopathic cleaners)

Timeline

Implementation Specialist

SpotOn
12.2023 - Current

Sales Designer

Closets by Design
10.2022 - 12.2023

Owner

Emerald Expositions
01.2014 - 12.2022

Manager

Vail Resorts Inc
12.2012 - 12.2018

Manager

Hungry Howies Pizza & Subs
06.2008 - 11.2012

Associate of Science - Math And Sciences/Natural Sciences

South Lake Tahoe Community College

High School Diploma -

Fenton High School

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Kelsey McHugh