Hannah Wolff
Fairfield,CA
Summary
Experienced server with 7+ years of experience in different serving environments from cafes to fine dining. Committed to achieving a high level of customer service satisfaction through diligent service and proactive problem solving. While also contributing positively to team dynamics and fostering a culture of learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Napa Valley Wine Train
Napa, CA
02.2023 - Current
- Responsible for setting tables and polishing silverware. Preparing and restocking based on needs of the day. Greeting and seating guests while providing menu explanations and answering questions about wine and food. Taking orders and delivered food and wine to tables, processing payments, and providing excellent customer service. Maintaining cleanliness by bussing tables throughout dining experiencing and completing side work tasks.
Manager/Server/Bartender
THE WHARF RESTAURANT
Vallejo, CA
07.2022 - 12.2022
- My position duties included but not limited to; greeting guests, serving tables, taking orders, bussing tables, preparing food, preparing drinks (alcoholic/non-alcoholic), ensuring customer experience, maintains restaurant daily functions, delegating tasks, making weekly schedules, preparing weekly order, interviewing/hiring process; etc.
Vegetation Management Inspector
AERI
Napa, CA
10.2021 - 07.2022
- Contracted by PG&E to perform routine inspections of vegetation around power lines. My responsibilities included but not limited to; utilizing Getac to locate SSD poles, imputing data, identifying tree species, determining based on distance from high voltage wires; if tree needs to be trimmed, taking measurements of trees, tagging trees in need of trimming or removal...
Server
Slanted tree kitchen and taproom
Cordelia, CA
06.2021 - 03.2022
- Greeting guests, seating guests, cashiering, taking orders, bringing food too table, providing check and of coarse customer service, bussing tables, side work etc.
Server
Applebee's
Vallejo, CA
06.2020 - 06.2021
- Greeting guests, seating guests, cashiering, taking orders, bringing food too table, providing check and of coarse customer service, also preparing food, preparing alcoholic beverages, side work etc;
Server
Buttercup Grill & Bar
Vallejo, CA
06.2019 - 06.2020
- Greeting guests, seating guests, cashiering, taking orders, bringing food too table, providing check and of coarse customer service, also preparing soup, salad and bread for tables, preparing alcoholic beverages, side work etc;
Shift lead
Starbucks
Vallejo, CA
11.2012 - 02.2016
- Preparing beverages and food too Starbucks standard, cleaning, restocking, cashiering, cash management, store inventory, store orders, delegating breaks and tasks, completing monthly/weekly/daily cleaning tasks, store deposits, etc.
Education
High School Diploma -
Will C. Wood Highschool
Vacaville2014
Skills
- Hospitality
- Customer service
- Cash handling
- Food and beverage
- Wine knowledge
- Orders and Inventory
- Problem/solution management
- Time management
- Scheduling
- Serving
- Bartending
Certification
- Responsible beverage server certification
- Food Handler Certification
Timeline
Server
Napa Valley Wine Train
02.2023 - Current
Manager/Server/Bartender
THE WHARF RESTAURANT
07.2022 - 12.2022
Vegetation Management Inspector
AERI
10.2021 - 07.2022
Server
Slanted tree kitchen and taproom
06.2021 - 03.2022
Server
Applebee's
06.2020 - 06.2021
Server
Buttercup Grill & Bar
06.2019 - 06.2020
Shift lead
Starbucks
11.2012 - 02.2016
High School Diploma -
Will C. Wood Highschool