Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Wolff

Fairfield,CA

Summary

Experienced server with 7+ years of experience in different serving environments from cafes to fine dining. Committed to achieving a high level of customer service satisfaction through diligent service and proactive problem solving. While also contributing positively to team dynamics and fostering a culture of learning and growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Napa Valley Wine Train
Napa, CA
02.2023 - Current
  • Responsible for setting tables and polishing silverware. Preparing and restocking based on needs of the day. Greeting and seating guests while providing menu explanations and answering questions about wine and food. Taking orders and delivered food and wine to tables, processing payments, and providing excellent customer service. Maintaining cleanliness by bussing tables throughout dining experiencing and completing side work tasks.

Manager/Server/Bartender

THE WHARF RESTAURANT
Vallejo, CA
07.2022 - 12.2022
  • My position duties included but not limited to; greeting guests, serving tables, taking orders, bussing tables, preparing food, preparing drinks (alcoholic/non-alcoholic), ensuring customer experience, maintains restaurant daily functions, delegating tasks, making weekly schedules, preparing weekly order, interviewing/hiring process; etc.

Vegetation Management Inspector

AERI
Napa, CA
10.2021 - 07.2022
  • Contracted by PG&E to perform routine inspections of vegetation around power lines. My responsibilities included but not limited to; utilizing Getac to locate SSD poles, imputing data, identifying tree species, determining based on distance from high voltage wires; if tree needs to be trimmed, taking measurements of trees, tagging trees in need of trimming or removal...

Server

Slanted tree kitchen and taproom
Cordelia, CA
06.2021 - 03.2022
  • Greeting guests, seating guests, cashiering, taking orders, bringing food too table, providing check and of coarse customer service, bussing tables, side work etc.

Server

Applebee's
Vallejo, CA
06.2020 - 06.2021
  • Greeting guests, seating guests, cashiering, taking orders, bringing food too table, providing check and of coarse customer service, also preparing food, preparing alcoholic beverages, side work etc;

Server

Buttercup Grill & Bar
Vallejo, CA
06.2019 - 06.2020
  • Greeting guests, seating guests, cashiering, taking orders, bringing food too table, providing check and of coarse customer service, also preparing soup, salad and bread for tables, preparing alcoholic beverages, side work etc;

Shift lead

Starbucks
Vallejo, CA
11.2012 - 02.2016
  • Preparing beverages and food too Starbucks standard, cleaning, restocking, cashiering, cash management, store inventory, store orders, delegating breaks and tasks, completing monthly/weekly/daily cleaning tasks, store deposits, etc.

Education

High School Diploma -

Will C. Wood Highschool
Vacaville
2014

Skills

  • Hospitality
  • Customer service
  • Cash handling
  • Food and beverage
  • Wine knowledge
  • Orders and Inventory
  • Problem/solution management
  • Time management
  • Scheduling
  • Serving
  • Bartending

Certification

  • Responsible beverage server certification
  • Food Handler Certification

Timeline

Server

Napa Valley Wine Train
02.2023 - Current

Manager/Server/Bartender

THE WHARF RESTAURANT
07.2022 - 12.2022

Vegetation Management Inspector

AERI
10.2021 - 07.2022

Server

Slanted tree kitchen and taproom
06.2021 - 03.2022

Server

Applebee's
06.2020 - 06.2021

Server

Buttercup Grill & Bar
06.2019 - 06.2020

Shift lead

Starbucks
11.2012 - 02.2016

High School Diploma -

Will C. Wood Highschool