Hannah-Yael Apedo

• Trained and mentored team members on operational procedures and customer service excellence.
• Conducted performance evaluations and provided constructive feedback to employees.
• Maintained professional demeanor by staying calm and accommodating when addressing customer complaints; fostering positive relationships and repeat business.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Assisted family member with daily activities, such as bathing, dressing and grooming.
• Provided emotional support and encouragement to a family member who was ill or disabled.
• Prepared nutritious meals for a family member following dietary guidelines.
• Collaborated with healthcare professionals to ensure proper care was being provided.
• Aided with mobility and independence for disabled individuals, and continually monitored for safety.
• Instructed family members on how to provide bedside care.
• Helped a family member get in and out of bed and a wheelchair.

• Prepared nutritious meals and snacks according to dietary preferences.
• Communicated effectively with parents regarding children's behavior and progress.
• Maintained a clean and safe environment for children to play and learn.
• Built strong relationships with children through trust and positive reinforcement.

• Communicated clearly with employees regarding job duties, expectations, and policies.
• Assisted customers with product selection when needed.
• Resolved conflicts between staff members in a timely manner.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

• Participated in approximately 10 regular staff meetings to discuss improvements in workflow efficiency and overall customer experience.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Observed health code regulations and internal policies for cleaning and sanitizing.
• Trained new hires on company procedures and best practices, ensuring seamless integration into team.
• Collaborated with team members to maintain smooth operations during high-volume periods.

• Assessed needs and interests of individuals and groups and planned activities accordingly.
• Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
• Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
• Encouraged camper participation and engagement through enthusiastic leadership and role modeling.

• Managed classroom of up to 12

students, fostering an environment conducive to learning and creativity.

• Assessed student artwork and provided constructive feedback to encourage growth and development.
• Managed student behavior in classroom with appropriate behavior strategies.
• Encouraged student creativity with motivation, positive feedback and constructive criticism.
• Instructed students on proper care and use of art tools and equipment.