Hannah Zeno
South Glens Falls
Summary
Motivated professional committed to continuous learning and skill development. Detail-oriented and organized, with a strong focus on achieving tasks efficiently. Capable of adapting to new processes and contributing to team success.
Overview
7
7
years of professional experience
Work History
Fulfillment Lead
Lowes Home Improvement
Saratoga Springs
04.2025 - Current
- Addressed customer discrepancies, and resolved order issues to meet needs.
- Trained new team members on operational procedures.
- Manages the processing of online pickups, installs, deliveries, and pro orders.
- In half a year, I procured $1.7M for the company from online order revenue.
- Verified order accuracy before processing out to maintain proper inventory counts.
- Monitored performance metrics, order reports, and audits.
Fulfillment Associate
Lowes Home Improvement
Saratoga Springs
10.2024 - 04.2025
- Operated warehouse equipment to move products safely and efficiently.
- Filled and staged customer orders efficiently using hand-held scanners for pick-up, install, delivery, and pro orders.
Freight Processing Lead
Big Lots
Greenwich
04.2023 - 09.2024
- Supervised receiving processes and ensured compliance with safety standards.
- Organized warehouse space for efficient storage of goods and stock rotation.
- Verified correct documentation, such as bills of lading, packing slips, and invoices, prior to product un/loading and data logging in the system.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Completed manager duties of opening and closing the store, cash handling, and shift scheduling.
Cashier
Big Lots
Greenwich
12.2022 - 03.2023
- Processed customer transactions efficiently at retail store.
- Maintained cleanliness and organization of checkout area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Overnight Camp Counselor
Christ the King
Greenwich
05.2022 - 08.2022
- Facilitated group games and activities.
- Monitored camper behavior and resolved conflicts in a constructive manner.
- Lead devotional talks to help enhance campers' experiences on their journey with faith.
CAP 2 Stocker
Walmart
Cobleskill
09.2020 - 10.2021
- Organized and stocked shelves with merchandise for efficient display.
- Collaborated with team members to restock high-demand items promptly.
- Assisted with daily truck unloading.
- Followed proper stock rotation to minimize loss and remove out of date items from sales floor.
Dishwasher
Fort Hudson Health System
Fort Edward
07.2018 - 05.2020
- Sorted and rinsed dishes, utensils, and cookware to maintain cleanliness standards.
Education
High School Diploma -
Greenwich Junior-Senior High School
Greenwich, NY06-2020
Graphic Design
SUNY Cobleskill
Cobleskill, NYSkills
- Inventory management
- Order processing
- Customer service
- Data entry
- Conflict resolution
- Attention to detail
- Leadership skills
- Forklift operation
- Shipping and receiving
- Organization
- Computer literacy
- Cash handling
- Time management
Timeline
Fulfillment Lead
Lowes Home Improvement
04.2025 - Current
Fulfillment Associate
Lowes Home Improvement
10.2024 - 04.2025
Freight Processing Lead
Big Lots
04.2023 - 09.2024
Cashier
Big Lots
12.2022 - 03.2023
Overnight Camp Counselor
Christ the King
05.2022 - 08.2022
CAP 2 Stocker
Walmart
09.2020 - 10.2021
Dishwasher
Fort Hudson Health System
07.2018 - 05.2020
High School Diploma -
Greenwich Junior-Senior High School
Graphic Design
SUNY Cobleskill