Hannah Zimmerman
Dallas,TX
Summary
A dedicated Customer Support Specialist skilled in resolving high-volume inquiries and complex issues. Excels in team collaboration and providing excellent communication and problem-solving abilities. Acts as a brand ambassador by promoting company values and ensuring a positive customer experience.
Overview
3
3
years of professional experience
Work History
Reservations Representative
JSX
01.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Brand Ambassador
American Eagle
08.2022 - 12.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Site Coordinator
Bulloch County Schools
01.2021 - 12.2022
- Supervised 8 Staff & 65 Students
- Ensured timely payments and promptly followed up on missed agreements.
- Curated newsletters with timely updates for parents about their student.
Education
BA in Business Administration -
Georgia Southern University
12.2023
Skills
- High Quality Customer Service
- Team Collaboration
- Client Relationship Building
- Client Services
- Problem-Solving
- Strong Organizational Skills
Timeline
Reservations Representative
JSX
01.2024 - Current
Brand Ambassador
American Eagle
08.2022 - 12.2022
Site Coordinator
Bulloch County Schools
01.2021 - 12.2022
BA in Business Administration -
Georgia Southern University
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