Chloe Solazzo
Syracuse,NY
Summary
Adept in customer relations and problem-solving, I significantly enhanced customer satisfaction at Yogi Bears Jellstone Park. My tenure in customer-facing roles, including as a waitress and cashier, honed my multitasking abilities and professionalism. Skilled in effective communication, I consistently improved service standards and team collaboration.
Overview
3
3
years of professional experience
Work History
Reservations Representative
Yogi Bears Jellstone Park
08.2021 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Worked my way up into higher positions from the start of my job, to currently
Waitress
Mapleview Family Restaurant
11.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Tops Friendly Markets
10.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School -
Pulaski High School
Pulaski, NY06.2024
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Telephone reception
- Client Service
- Performance Improvement
- Multitasking Abilities
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Time Management
- Decision-Making
- Problem-solving abilities
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Professionalism
Timeline
Waitress
Mapleview Family Restaurant
11.2023 - 04.2024
Cashier
Tops Friendly Markets
10.2022 - 03.2023
Reservations Representative
Yogi Bears Jellstone Park
08.2021 - Current
High School -
Pulaski High School
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