Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Shakara cooper

Cypress,TX

Summary

I am a very patient individual, who loves to learn different things and add on new skills. I am very goal driven and punctual.

Overview

12
12
years of professional experience

Work History

Reservations Representative

United Airlines
07.2022 - Current
  • Here at United I assist customers with booking, changing, and help reroute flights
  • I help customers find solutions and other options when their flight has been cancelled or delayed providing the best customer service

Sales/Internet Sales Bdc agent

Lindsay Automotive Group
09.2020 - 05.2022
  • Here at Lindsay Automotive I assist customers with their inquiries on specific vehicles or vehicles in general
  • I build a rapport with customers, finding their wants and needs to get them in the vehicle that fits them best making their process as smooth as possible
  • I answer all of their questions, assist them with credit applications and more, that way once they are here in the building everything is already grounded and they have a smooth purchase process
  • I also help out with online chats, and also emailing customers

Inbound Sales Representative

Spectrum
04.2016 - 08.2020
  • Here at Spectrum I take incoming calls and inform customers on our products and also set customers up with the best services that fits them based upon the discovery I’ve gotten from them
  • I also help de-escalate certain situations when customers call in upset about payments or services in general helping them resolve the problem

Customer Service Representative

Safelite AutoGlass
05.2013 - 01.2016
  • I take glass, property, auto, and personal injury claims for multiple insurance companies
  • I also provide them their coverage and policy details, set them up for rentals and also towing

Education

highschool diploma -

mifflin highschool
Columbus, OH
01.2014

Skills

  • Salesforce
  • Automotive service
  • B2B Sales
  • Sales
  • Inside Sales
  • Upselling
  • Cash handling
  • CRM Software
  • Data entry
  • Negotiation
  • Guest relations
  • Customer service
  • Guest services
  • Financial Services
  • Phone etiquette
  • Typing
  • Communications
  • Cybersecurity
  • Financing
  • Banking
  • Organizational skills
  • Business Development
  • Goal-oriented mindset

Personal Information

  • Willing To Relocate: True
  • Authorized To Work: US for any employer

Timeline

Reservations Representative

United Airlines
07.2022 - Current

Sales/Internet Sales Bdc agent

Lindsay Automotive Group
09.2020 - 05.2022

Inbound Sales Representative

Spectrum
04.2016 - 08.2020

Customer Service Representative

Safelite AutoGlass
05.2013 - 01.2016

highschool diploma -

mifflin highschool

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Shakara cooper