Celine Melendez
Fort Worth,TX
Summary
Professional, kind, strong communication skills and precise oriented work, providing opportunities to make global connections. I contribute optimal work ethic, provide reliability for my employer, and being a team player with 5+ years of customer service skills. A recent graduate from Abilene Christian University with a BA in Global/International Studies.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Reservations Representative
American Airlines
Fort Worth, Texas
07.2021 - Current
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Store Ambassador, Stylist, and Sales Associate
American Eagle
Abilene, TX
11.2018 - 06.2021
- Providing excellent customer service skills by engaging with customers ensuring that all their questions and needs are met, resulting in a pleasant experience for customers and creating customer loyalty.
- Being promoted to stylist by being knowledgeable in the companies’ merchandise to provide reliable information and testimonies to customers, resulting in being trusted to pick stylish outfits for clients.
- Accepting the role of store ambassador and influencer by showcasing my customer service skills, professionalism resulting in promoting company events on social media.
Warehouse Staff
Amerisource Bergens
Roanoke, TX
08.2017 - 07.2018
- Ensured products were processed quickly and efficiently by a constant awareness of time and preciseness of product processing resulting in good "numbers" and efficiency on my account.
- Improving my processing skills every week by always examining my results and proficiency from the previous week resulting in better numbers.
Sales Associate
Home Depot
Fort Worth, TX
07.2016 - 08.2017
- Providing excellent customer service skills by engaging with customers ensuring that all their questions and needs were met, resulting in a pleasant experience for customers and creating customer loyalty.
- Becoming knowledgeable about all company products to better help customers with their home or professional projects resulting in customer loyalty.
Assistant
MetLife Auto and Home Insurance
Fort Worth, TX
02.2015 - 07.2016
- Handled and processed the sensitive and confidential personal information of clients.
- Developed specific processing skills to help clients with the best rates for their auto and home insurance resulting in the constant flow of new loyal customers.
- Attended professional business events with my boss assisting in bringing in new clientele for her business.
Education
Tarrant County College
01.2014 - 01.2018
Bachelor of Arts - Global Studies
Abilene Christian University
Skills
Cash Handling
Refunds and exchanges
Customer assistance
Positive and engaging demeanor
Timeline
Reservations Representative
American Airlines
07.2021 - Current
Store Ambassador, Stylist, and Sales Associate
American Eagle
11.2018 - 06.2021
Warehouse Staff
Amerisource Bergens
08.2017 - 07.2018
Sales Associate
Home Depot
07.2016 - 08.2017
Assistant
MetLife Auto and Home Insurance
02.2015 - 07.2016
Tarrant County College
01.2014 - 01.2018
Bachelor of Arts - Global Studies
Abilene Christian University