Nicole White
Stockton,CA
Summary
Experienced with delivering top-tier customer service and personalized experiences. Utilizes effective communication and problem-solving skills to address customer concerns swiftly. Track record of maintaining high customer satisfaction and fostering positive interactions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Toll Roads
Stockton, CA
01.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed account transactions accurately using internal systems and tools.
- Collaborated with cross-functional teams to enhance service delivery standards.
- Mentored new staff on customer service protocols and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded proactively and positively to rapid change.
- Helping customers pay their toll bills
Property Claims Adjuster
State Farm
Richardson, TX
09.2022 - Current
- Performed 100 field investigations of damaged properties every month.
- Examined claims forms and other records to determine insurance coverage.
- Identified suspicious losses and contacted manager for investigative assistance.
- Negotiated many settlement agreements to resolve disputes.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Interacted with witnesses and claimants.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Exercised proper judgment and decision making to analyze over Number claims per week.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up with insured individuals regarding premium and deductibles payments.
- Analyzed information gathered by investigation and report findings and recommendations.
Customer Service Representative
Navient Solutions
08.2020 - 06.2022
- Updated account information to maintain customer records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Healthcare Customer Service Representative
Kelsey Seybold Clinic
01.2019 - 07.2021
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Supported accounts receivable operations within assigned functions.
- Entered patient demographic and insurance data into electronic medical record system.
- Used Software to schedule appointments.
- Verified insurance eligibility and coverage for patients.
Education
Health Sciences
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Thomas Edison High School
Stockton, CA2022
Skills
- Claims Investigations
- Repair Pricing
- Customer Service
- Excellent Time Management Skills
- Investigating
- Review and apply policy
- Evaluation of damages
- Issue payment in authority
- Licensed in different states
- Reliable
- Organized
- High quality customer service
- Dependable
- Flexible
- Resolution
- Knowledge of medical terminology
Timeline
Customer Service Representative
The Toll Roads
01.2025 - Current
Property Claims Adjuster
State Farm
09.2022 - Current
Customer Service Representative
Navient Solutions
08.2020 - 06.2022
Healthcare Customer Service Representative
Kelsey Seybold Clinic
01.2019 - 07.2021
Health Sciences
San Joaquin Delta College
High School Diploma -
Thomas Edison High School