Hannah Zochowski
Rocky River
Summary
Consistently exceeding performance targets. A self-starter skilled in process improvement and maintaining compliance, dedicated to fostering team alignment and organizational efficiency.
Overview
2
2
years of professional experience
Work History
Salvage Representative Sr
Progressive Insurance
02.2025 - Current
- Processed claims efficiently, ensuring timely resolution for clients.
- Resolved customer inquiries with a focus on satisfaction and retention by prioritizing calls to customers.
- Maintained up-to-date knowledge of department standards in order to comply with with state legislative agencies.
- Supported business needs by assuring the best branding decision is being made to maximize profit.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Created and presented on procedures to ensure team alignment.
Centralized Support Representative
Progressive Insurance
02.2024 - 01.2025
- Researched and resolved internal customer inquiries quickly.
- Met and exceeded daily responsibilities
- Maintained up-to-date knowledge of standards and business changes.
- Maintained a high standard of organization to ensure a consistent work flow for myself and my peers
- Sought ways to improve processes and services provided.
- Created documentation for training purposes
- Worked with peers to assure assignments were completed in a timely manor
Education
Bachelor of Science - Political Science
Hiram College
Hiram08-2022
Skills
- Self starter
- Decision making
- Follows procedure
- Enhancing customer experience
- Prioritizing tasks
- Approaches change with positive mindset
Timeline
Salvage Representative Sr
Progressive Insurance
02.2025 - Current
Centralized Support Representative
Progressive Insurance
02.2024 - 01.2025
Bachelor of Science - Political Science
Hiram College