Hannah E. R. Cocco
Albany,New York
Overview
5
5
years of professional experience
Work History
Front End Sales Associate
All Star Wine and Spirits
Latham, NY
09.2022 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills
- Worked closely with front-end staff to assist customers
- Trained and mentored co-workers
- Verified that customers were of legal age to purchase alcohol products
- Answered customer questions and provided store information
- Answered phone calls to assist customers with questions and orders
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Performed floor moves, merchandising, display maintenance to keep sales areas well-stocked, organized and current.
Sales Associate
Hoff Jewelers
Clifton Park, NY
09.2018 - 02.2023
- Built and maintained relationships with clients
- Maintained organization and safekeeping of high-end inventory, through the use of an alarm system and safe
- Resolved customer complaints in a professional manner
- Watched for and recognized security risks and thefts to prevent or handle situations
- Demonstrated product knowledge to answer customer questions and inquiries
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Ticketed, arranged and displayed merchandise to promote sales
- Maintained knowledge of sales and promotions, return policies, and security practices.
Lifeguard
City of Albany Department of Recreation
Albany, NY
- 01.2019
- Monitored and ensured the safety of hundreds of patrons in and around the swimming area of Lincoln Park Pool Grounds
- Acquired and maintained CPR and lifeguard certifications, for the years in which I held the position
- Responded promptly to emergencies, including rescues and first aid situations
- Enforced pool rules and regulations to maintain a secure and safe environment
- Collaborated with other lifeguards and staff to create shift schedules.
Education
Bachelor of Arts - Criminal Justice
University at Albany
12.2022
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
05.2020
Skills
- Positive and Professional
- Organized and Prompt
- Excellent Computer Skills
- Customer Service
- Relationship Building
- Excellent Communication Skills
- Outgoing Personality
- Merchandising Knowledge
- Money Handling
- Product Recommendations
- POS System Operation
- Inventory Control
Timeline
Front End Sales Associate
All Star Wine and Spirits
09.2022 - Current
Sales Associate
Hoff Jewelers
09.2018 - 02.2023
Lifeguard
City of Albany Department of Recreation
- 01.2019
Bachelor of Arts - Criminal Justice
University at Albany
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
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