Hannah Grace Rodgers
Bloomington,IN
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers and co-workers. Skilled in anticipating needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Gabby Goat American Pub & Grill
05.2023 - 07.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cleaning Crew Member
Real Clean
08.2022 - 05.2023
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Adapted quickly to various workplace settings, including commercial spaces and offices offices to satisfy clients'' needs.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Delivery Driver
Domino's Pizza
08.2021 - 07.2022
- Interacted professionally with customers in person or by phone and acted with urgency to drive positive customer experience.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Kindergarten Teacher's Aide
Teutopolis Grade School
08.2020 - 05.2021
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Cleaned, organized and restocked classrooms for upcoming classes.
Activity Aide
Heartland Senior Living
01.2020 - 05.2021
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Facilitated community outings for groups of residents, providing opportunities for social integration within the broader community setting.
- Enhanced resident engagement by organizing and leading daily activities tailored to their interests and abilities.
- Promoted mental stimulation for residents with memory-focused activities such as puzzles and trivia contests.
Education
Completion of Emergency Medical Services Course
Lake Land College
Mattoon, IL08.2023
Associate of Science -
Lincoln Trail College
Robinson, IL05.2023
Skills
- Strong Work Ethic
- Excellent Verbal and Written Communication
- Critical Thinking
- Problem Solving
- Exceptional Customer Service
- Leadership Qualities
- Hospitality Service Expertise
- Teamwork and Collaboration
- CPR and First Aid
- Time Management
Certification
- Licensed EMT - 2024
- CPR Certified-2023
Timeline
Server
Gabby Goat American Pub & Grill
05.2023 - 07.2024
Cleaning Crew Member
Real Clean
08.2022 - 05.2023
Delivery Driver
Domino's Pizza
08.2021 - 07.2022
Kindergarten Teacher's Aide
Teutopolis Grade School
08.2020 - 05.2021
Activity Aide
Heartland Senior Living
01.2020 - 05.2021
Completion of Emergency Medical Services Course
Lake Land College
Associate of Science -
Lincoln Trail College
- Licensed EMT - 2024
- CPR Certified-2023
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