Hannah Loraine Getty
Apollo,PA
Summary
Dynamic and customer-focused, adept at fostering warm relationships and ensuring dining excellence at Willowbrook Country Club. Excelled in multitasking and maintaining high standards of cleanliness, complemented by a professional appearance. Skilled in food safety and adept at handling complaints, consistently enhancing guest satisfaction. Proven ability in team training and cash management, demonstrating a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Wait Staff Member
Willowbrook Country Club
01.2023 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Lifeguard
Borough of Vandergrift
05.2019 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
- Monitored safety of guests in and around swimming pool.
Education
Bachelor of Arts - Theatre Design, Technology And Production
Kent State University
Kent, OH05-2027
Skills
- Food safety
- Cleanliness and hygiene
- Strong multitasking
- Handling complaints
- Memory retention
- Professional appearance
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Wait Staff Member
Willowbrook Country Club
01.2023 - Current
Lifeguard
Borough of Vandergrift
05.2019 - 08.2022
Bachelor of Arts - Theatre Design, Technology And Production
Kent State University
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