Summary
Overview
Work History
Education
Skills
Interests
Timeline
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HANNAH M. CONLON

Ithaca, Baldwinsville,NY

Summary

Motivated student working toward a Bachelor's Degree in Sociology with a strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Proven success working within fast-paced, collaborative settings.

Overview

1
1
Language
4
4
years of professional experience

Work History

Retail Sales Associate

TJX Companies
Ithaca, NY
10.2020 - Current
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.

Barista

Starbucks
Liverpool, NY
09.2016 - 07.2019
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Provide a positive environment for customers and field questions or concerns.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.

Phonathon Caller

Ithaca College- Alumni Hall
Ithaca, NY
01.2019 - 03.2019
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Provide excellent customer service to both parents of alumni and alumni.
  • Communicated effectively with fellow staff members.
  • Utilize telemarketing services and compute software to log and code calls.
  • Obtain gifts of monetary value for the school’s annual fund.

Education

Bachelor of Arts - English, Legal Studies and Sociology

Ithaca College

Skills

    Sales expertise

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Interests

Social Justice Work

Activism

Timeline

Retail Sales Associate

TJX Companies
10.2020 - Current

Phonathon Caller

Ithaca College- Alumni Hall
01.2019 - 03.2019

Barista

Starbucks
09.2016 - 07.2019

Bachelor of Arts - English, Legal Studies and Sociology

Ithaca College

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HANNAH M. CONLON