Social Justice Work
HANNAH M. CONLON
Ithaca, Baldwinsville,NY
Summary
Motivated student working toward a Bachelor's Degree in Sociology with a strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Proven success working within fast-paced, collaborative settings.
Overview
1
1
Language
4
4
years of professional experience
Work History
Retail Sales Associate
TJX Companies
Ithaca, NY
10.2020 - Current
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Folded and arranged merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Barista
Starbucks
Liverpool, NY
09.2016 - 07.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provide a positive environment for customers and field questions or concerns.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Phonathon Caller
Ithaca College- Alumni Hall
Ithaca, NY
01.2019 - 03.2019
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Provide excellent customer service to both parents of alumni and alumni.
- Communicated effectively with fellow staff members.
- Utilize telemarketing services and compute software to log and code calls.
- Obtain gifts of monetary value for the school’s annual fund.
Education
Bachelor of Arts - English, Legal Studies and Sociology
Ithaca College
Skills
Sales expertise
Product promotions
Store opening and closing
Point of sale knowledge
Cash Handling
Customer service
Organization
Good telephone etiquette
Teamwork
Critical thinking
Adaptability
Interests
Activism
Timeline
Retail Sales Associate
TJX Companies
10.2020 - Current
Phonathon Caller
Ithaca College- Alumni Hall
01.2019 - 03.2019
Barista
Starbucks
09.2016 - 07.2019
Bachelor of Arts - English, Legal Studies and Sociology
Ithaca College