Hannakay Hylton
Hamden
Summary
Dynamic professional with proven expertise in resolving customer service issues and enhancing team collaboration. Skilled in conflict management and employee training, driving significant improvements in service delivery and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Sales
Home Depot
Atlanta
04.2024 - Current
- Employed company-endorsed sales techniques to increase store sales across games, accessories, and complete systems.
- Coordinated efforts between sales teams and technical staff during pre-sales activities.
Dispatch
Vayo
New Haven
02.2020 - 07.2024
- Communicated with dispatch team regarding any delays or issues encountered on route.
- Notified dispatch office of arrival times at stations along route according to schedule.
- Received verbal instructions from dispatch office regarding pick-up and delivery points.
Customer service
Frontier cable and internet
Newtown
04.2013 - 11.2019
- Implemented best practices for providing exceptional customer service.
- Addressed customer service issues professionally, ensuring timely resolution and positive customer experiences.
- Processed payments and restored service connections, resolving complex issues to enhance customer satisfaction.
- Recorded all activities related to customer service requests for accurate tracking and follow-up.
Education
BBA - Human Resource Business Administration
DeVry University
Illinois City, IL02-2027
High School Diploma -
Central High School
Connecticut06-2007
Skills
- Employee training and development
- Customer service excellence
- Team collaboration
- Project coordination
- Conflict management
- Workforce planning and optimization
Timeline
Sales
Home Depot
04.2024 - Current
Dispatch
Vayo
02.2020 - 07.2024
Customer service
Frontier cable and internet
04.2013 - 11.2019
BBA - Human Resource Business Administration
DeVry University
High School Diploma -
Central High School