Hannele McGovern
Las Vegas,NV
Summary
Excelling in customer relations and order fulfillment. Recognized for enhancing customer satisfaction through personalized service and effective communication. Skilled in business development and team collaboration, consistently achieving sales goals while fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Server
Eggworks
Las Vegas, Nevada
02.2024 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Williams Sonoma Inc
Las Vegas, Nevada
01.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Operations
Dentalree
Las Vegas, Nevada
07.2016 - 07.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Representative
Guitar Center
Las Vegas, Nevada
11.2013 - 02.2016
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
Certificate -
National Bartenders School
Las Vegas, NV02-2016
High School Diploma -
Grant Ulysses High
Van Nuys, CA05-2013
Skills
- Order Fulfillment
- Senior Leadership Support
- Business Development Understanding
- Customer Relations
Timeline
Server
Eggworks
02.2024 - 06.2025
Customer Service Representative
Williams Sonoma Inc
01.2021 - 07.2021
Operations
Dentalree
07.2016 - 07.2018
Sales Representative
Guitar Center
11.2013 - 02.2016
Certificate -
National Bartenders School
High School Diploma -
Grant Ulysses High
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