Shawna Oaks
Abingdon,VA
Summary
Customer service professional with a proven track record of boosting guest satisfaction in a fast-paced setting. Excels in cash handling and order processing, while fostering teamwork and maintaining safety standards to ensure a welcoming environment.
Overview
22
22
years of professional experience
Work History
Server
Hard Rock Casino
Bristol, VA
10.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced casino environment.
- Took and processed food and drink orders accurately for guests.
- Coordinated with kitchen staff to ensure prompt and accurate order fulfillment.
- Assisted guests with menu selections and special dietary requests.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled cash transactions and processed payments accurately, ensuring smooth financial operations.
Creative Team Member
HSN
Piney Flats, TN
05.2020 - 08.2024
- Executed various responsibilities in specialized department for HSN distribution center.
- Created signage using corrugated plastic and industrial vinyl cutting machine.
- Ensured visibility and compliance of safety measures throughout warehouse.
- Demonstrated proficiency in computer applications and power tools.
- Applied innovative techniques in painting and signage production.
- Participated in brainstorming sessions to generate creative content ideas.
CSM (Head Cashier)
Lowe's
Bristol, VA
10.2018 - 02.2020
- Managed front-end operations while monitoring for asset protection risks to safeguard store resources.
- Coordinated schedules and lunch breaks for cashiers to ensure optimal staffing and service.
- Processed all override requests promptly to maintain transaction integrity and customer service.
- Refilled cash tills during shifts to ensure adequate cash flow for transactions.
- Closed all tills, secured them back to the safe, and generated reports.
- My opening duties are to put out all tills and prepare the front for day.
Remodel Associate
Walmart
Bristol, TN
04.2018 - 08.2018
- Revitalized Walmart store to enhance customer experience and visual appeal.
- In this position I disassembled and reassembled fixtures, set merchandise to schematics, cleaned, organized, and put up new signage.
- Prioritized customer service in this position alongside other tasks.
Sales Associate
Marshall's
11.2017 - 01.2018
- Assisted customers with inquiries to provide excellent service and support.
- Processed returns and refunds to enhance customer satisfaction.
- Stocked shelves to ensure product availability and organized incoming shipments.
Sales Associate (Electronics)
Walmart
06.2016 - 10.2016
- Activated and set up cell phone accounts for customers.
- Assisted customers with questions about products.
- Processed and printed photos in Photo Lab while supporting Site-to-Store program, contributing to efficient customer service.
Sales Associate
Walmart
06.2014 - 11.2015
- As a sales associate my duties were to provide outstanding customer service.
- I accomplished this by answering all questions a customer may have, providing product knowledge and keeping my department tidy and up to safety standards.
- Stocked shelves, cleaned work areas, and operated equipment to mix paint.
- In this position, I received the "Sam" award for my dedication to customer service.
Cashier
Food City
08.2010 - 09.2011
- Processed grocery orders efficiently as a cashier.
- Processed credit/debit card transactions and provided accurate change to ensure smooth customer transactions.
- Recognized and memorized product codes to enhance checkout efficiency.
- Kept the area clean and answered customer questions to deliver quality service.
Customer Service Manager/Cashier
Food City
08.2004 - 12.2004
- Supervised front end operations, ensuring employees stayed on track and met service standards.
- Coordinated breaks and scheduled shifts while maintaining smooth lines and ensuring tills balanced.
Education
High school or equivalent -
Tennessee High School
05-2003
Skills
- Food and beverage service
- Order processing
- POS operation
- Point-of-sale system
- Cash handling
- Inventory management
- Food safety practices
- Safe food handling
- Safety compliance
- Quality assurance
- Effective communication
- Team collaboration
- Problem solving
- Adaptability
- Time management
- Conflict resolution
- Point-of-sale system
- Customer service
- Staff coordination
- Cash management
- Order fulfillment
- Creativity enhancement
- Team leadership
- Regulatory compliance
- Clear communication
- Schedule preparation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Hard Rock Casino
10.2024 - Current
Creative Team Member
HSN
05.2020 - 08.2024
CSM (Head Cashier)
Lowe's
10.2018 - 02.2020
Remodel Associate
Walmart
04.2018 - 08.2018
Sales Associate
Marshall's
11.2017 - 01.2018
Sales Associate (Electronics)
Walmart
06.2016 - 10.2016
Sales Associate
Walmart
06.2014 - 11.2015
Cashier
Food City
08.2010 - 09.2011
Customer Service Manager/Cashier
Food City
08.2004 - 12.2004
High school or equivalent -
Tennessee High School