Hannia Lopez
Nashville,TN
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Logan's Roadhouse. Proven ability to enhance guest satisfaction through effective communication and multitasking. Recognized for training new team members and maintaining cleanliness standards, contributing to a welcoming atmosphere and improved operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
Logan's Roadhouse
Nashville, TN
09.2025 - 11.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely service.
- Collaborated with kitchen staff to ensure accurate order fulfillment and food presentation.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Sales Associate
CDS
Nashville, TN
04.2025 - 09.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring availability of high-demand items.
- Processed transactions efficiently, minimizing wait times at checkout.
- Collaborated with team members to achieve daily sales targets and promote teamwork.
- Resolved customer inquiries and complaints, improving satisfaction ratings significantly.
Deli Host/Cordinator
Loves
Nashville, TN
02.2023 - 04.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Coordinated with kitchen staff to communicate guest needs effectively.
- Trained new hosts on procedures and customer service excellence.
- Handled guest inquiries and resolved issues promptly.
- Assisted in implementing improvements for workflow efficiency.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Host
Chuys
Nashville, TN
09.2022 - 02.2023
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Coordinated with kitchen staff to communicate guest needs and special requests effectively.
- Trained new hosts on customer service standards and operational procedures.
Cashier
Publix
Nashville, TN
03.2021 - 09.2022
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Handled cash, credit, and digital payments securely and responsibly.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Learned point-of-sale systems to facilitate quick transaction processing.
Education
Accounting
Nashville State Community College
Nashville, TNKipp
Nashville, TN2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Team collaboration
- Guest relations management
- Relationship management
- Task prioritization
- Regulatory compliance
- Multitasking and organization
- Team member support
- Positive guest interactions
- Calm demeanor
- Positive and professional
Languages
Spanish
Professional Working
Timeline
Server
Logan's Roadhouse
09.2025 - 11.2025
Sales Associate
CDS
04.2025 - 09.2025
Deli Host/Cordinator
Loves
02.2023 - 04.2025
Host
Chuys
09.2022 - 02.2023
Cashier
Publix
03.2021 - 09.2022
Accounting
Nashville State Community College
Kipp