Hannia Martinez
Houston
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
2
2
years of professional experience
Work History
Host
El Refu Bar And Restaurant
Humble
2023.08 - Current
- Greeted and seated guest, ensuring a warm and welcoming atmosphere.
- Provided menu information and answered questions about food and beverages.
- Collaborated with the serving staff to ensure smooth service and guest satisfaction.
- Handled customers complaints and inquiries professionally and promptly.
- Processed payments from customers using a POS system.
- Provided customers with accurate wait times and monitored waiting list.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Balanced cash drawers at the end of each shift.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
High School Diploma -
Summercreeck High School
Humble, Texas2023-05
Skills
- Seating arrangements
- Reservations management
- Foreign language skills
- Customer service
- Attention to detail
- Positive attitude
- Organization
- Multitasking
- Time management
Timeline
Host
El Refu Bar And Restaurant
2023.08 - Current
High School Diploma -
Summercreeck High School