Han (Ray) Gao
Austin,TX
Summary
Results-driven Sales Manager with 8+ years of success in Luxury Hotel business; Talented in bringing in new customers, managing revenue streams and maintaining solid account relationships. Solid experience in Sales, Event, Service, Revenue and Operation area.
Overview
8
8
years of professional experience
Work History
Group Sales Manager
Proper Hotel
Austin, TX
03.2023 - Current
- Strategic business prospecting by utilizing strong Microsoft Office and CRM tools; monthly 50-100.
- Negotiating and drafting contracts in daily basis, working closely with Revenue and Marketing team
- Achieved regional sales goals through effective territory management and relationship building with key clients.
- Monitoring monthly results, implementing timely adjustments to maximize revenues and profits.
- Managing team of sales coordinators, Banquet team and training Event service team
- Utilizing Reports to monitor Sales performance and conduct business review with leadership
Catering Sales Manager
Omni Hotels & Resorts
Austin, TX
12.2021 - 11.2022
- Maintained and updated RFPs, competitive analysis; presented and distributed to leadership team.
- Strategic managed key accounts and built up long-term relationships by averagely exceeding 20% company KPI and repeat client by 25%.
- 9+ score review on Medallia Review Survey by addressed partner requests and delivered service within 12 hours time, etc.
Operations Manager
Fairmont Hotels & Resorts
Austin, TX
09.2018 - 12.2021
- Forbes Trainers to monitor and maintain team performance to 5 Star Level ( 15 team members)
- Dispatched all operation requests via 4 channels; Lead PM meeting; Resolved all guests complaints with 48 hours( 30-150/day); Handles Operation Emergency.
- Overseen Front Office, Housekeeping daily operation
Business Development Consultant
Accor Hotel Group
Lausanne, Switzerland
11.2016 - 11.2017
- Engaged in outreach to 117 individual hotels to participate in the promotions and designed the KPI for data analytic
- Analyzed Asian digital market, restaurant data, competitor activity, manager and KOL interviews
Education
Master of Science - Global Hospitality Management
University of Houston
Houston, TX05-2018
Bachelor of Arts - TV Broadcasting & Media
Nanjing Normal University
07-2016
Business Administration
York University - Schulich Business School
Skills
- ALHI Market Trend Analysis
- Account Portfolio Management
- Strategic Planning and Execution
- CRM Management
- Relationship Building
- Business Opportunity Identification
- HSMAI & SET & LE Miami Industry Knowledge and Networking
Timeline
Group Sales Manager
Proper Hotel
03.2023 - Current
Catering Sales Manager
Omni Hotels & Resorts
12.2021 - 11.2022
Operations Manager
Fairmont Hotels & Resorts
09.2018 - 12.2021
Business Development Consultant
Accor Hotel Group
11.2016 - 11.2017
Master of Science - Global Hospitality Management
University of Houston
Bachelor of Arts - TV Broadcasting & Media
Nanjing Normal University
Business Administration
York University - Schulich Business School
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